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“The service here is great, I personally have gotten 2 pairs of boots and I know countless others who have as well if you need handcrafted leather goods this is the place to get them”
“Wife and I just bought our first pair of running shoes from fleet feet after a scan. Customers service here is absolutely above and beyond. We thought they closed at 8pm. We left the store after working with the most helpful person at 7:40 and price by the time we got in the car the lights were out. Looked at the door and hours were till 7. Needless to say we feel horrible keeping them but not even once did they make us feel rushed. Lesson learned and we will check hours before walking in a store again but I can not say enough about the customer service here and if you want to get fitted for a great pair of running shoes give them a shot!!”
“Best shoe shop period. Staff is exceptional, helpful and attentive. Prices are fantastic across the board. So yes a locally owned business able to compete and worth supporting. Go to Alec’s for sure.”
“Emily was incredible! She was so helpful & delivered an A+ shopping experience. Love visiting this store. Thank you for the great selection & Emily’s amazing customer service!”
“The words to describe Jymm is kind, wonderful, knowledgeable and extremely friendly! Great attributes to have in order to assist someone looking for information regarding sneakers in a retail outlet arena! Thank you, Jymm!”
“Great Sale's on Cute, Adorable baby clothes. The 2 outfits we picked out for our granddaughter 12 month old fit Perfect on her. She is styling now. Sales associates very nice and helpful. Excellent quality clothes last long time. Made in USA. Affordable prices. The best Baby & Children's quality clothes. I plan to come back here in 2 months. Check out the Sales and New Summer styles. Yes, She's going to need her first bathing suit soon.”
“Welcome to Ann Taylor Factory where you are welcome like family as you enter. Whether you'd like to shop on your own or have one if the associates assist, all are there for you. Looking for pants..You've come to the right store.. Several types (Ankle, Straught, Trouser- suiting and non suiting) all in curvy. Too. Not to mention our Petite department.The managers and associates will help you find the right fit. Come on in.”
“I’m a hardcore UnderArmour fan hence, I’ve been to this store at Merrimack often.
Met Mike here. He makes my purchases easy at store. Offers me products for best deal.”
“Great service and selection. Hunter was amazing and a big help. We got there close to closing, and everyone was very kind..we did not feel rushed. We did finish before closing, we aren't monsters. We will absolutely visit the store again. Thanks Hunter and team!”
“I think of Talbot's and Cole Haan in the same category: beautiful fashion, classic in their base appeal, yet thoroughly modern for each generation. I am so happy each time I visit the outlet to shave a couple of dollars off the retail price for clothes that will really last.”
“I came in Thursday looking for a specific kind of shoes. My experience shopping went very smoothly thanks to the help of Jenn. She was quick to welcome me and able to direct me to the kinds of shoes I was looking for. I'll definitely be shopping here again.”
“This review stems from a pricing discrepancy that originated at the Crocs outlet in Merrimack, NH, involving a difference between the in-store outlet price and the official Crocs website. At the time, the issue was left unresolved and lingered far longer than it should have.
Nearly a year later, on January 12th, 2026, Andrey reached out to me unexpectedly and completely turned the situation around. The delay was no fault of my own, as I had not noticed an update to the original review.
We spoke directly over the phone, and Andrey’s level of customer service was exceptional—genuinely on par with what you’d expect from the Four Seasons or the Ritz-Carlton. He was professional, attentive, and solution-oriented, and he took the time to fully understand the issue rather than dismiss it.
What stood out most was that Andrey listened, acted decisively, and resolved the matter with fairness and respect. He didn’t just fix a pricing issue—he restored confidence in the brand. This experience ultimately reflects the standard of customer care Crocs should strive for. Credit where it’s due: Andrey absolutely kicked it up a notch.”
“Columbia Factory Store offers a great selection of outdoor gear and apparel with quality products at good prices. The staff is friendly and helpful. The store can get busy at times, but overall it’s a solid place to shop for reliable outdoor wear.”
“The sales folks know their products well and were able to recommend a 15% discount when I asked if any were available. I'm going to sound like my grandfather here, but I remember when shoe sales folks used to measure your feet before selling you anything. Not anymore. Probably because of COVID. Sad times we live in.”
“Love this shoe store great Brand name Sneakers and nice dress shoes for affordable price. Great deal Buy one. Get one 1/2 price. Great for my partner and I. Family with children. Just out there Sale's. 5 ?”
10AM - 8PM
80 Premium Outlets Blvd, Merrimack
Shoe Stores
“I stop by a few time throughout the years and I've noticed recently the staff are more welcoming in greeting people in and checking on if anyone needs help finding anything. I normally browse for great deals in the back wall and sometimes new releases. Store is well organized and clean, even when it gets crowded.”
“My husband and I went in yesterday to get our daughters a few items for fall. Jose was wonderful! So kind and very helpful. He took his time polishing a pair of boots we picked out and we had a pleasant conversation with him. It was a nice change from a lot of other experiences we had in other shops through out the night.I think some of these one star reviews are unfair. Everywhere you look these days there are signs in store fronts saying “help wanted”. Pro tip- call the store before you go instead of checking Google hours. It’s either these stores stay open limited hours with their limited staff or they close for good. Retail is harder than ever with the rise of online shopping. It’s not easy to keep your store fronts open or keep people happily employed while they deal with entitled customers. New system changes are not the store employee’s fault. That is a corporate issue that does not deserve a one star rating.We had a great experience here and Jose was the reason for that. He was kind, helpful and even while attending to us he said hello to every person who walked through the door and offered help to others around us. I think the store was being run by he and one other associate. So job well done to a small staff on a Saturday afternoon. Bravo!”
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“Been in need of a nice pair of work boots for what I thought was several months now, but after today I've realized I've had the wrong work boots my whole life. Tried on a pair of the BOA boots, and my life will never be the same again. Not only did I get fitted properly for the first time in decades, the boots themselves have changed me. Just a few steps and I had a moment where I blacked out, and my life flashed before my eyes. Thousands of moments, all wearing the wrong boots, completely missing out on life and comfort. I can't believe I'm almost 42, and just now found this gift from God. I will never again purchase another brand or boot for the rest of my days. Nor will my children know anything but Red Wing boots. Thank you Red Wing and BOA. Thank you for saving me.
Edit: I made the mistake of telling my wife these boots are the best thing that's ever happened to me. Including marriage. Now I'm in the dog house. I don't care, though. I'm super comfortable. Totally worth it. ?”