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“Opening my account with Citizens was such a breath of fresh air. I had recently went in to Open a checking savings after I closed out for my TD account. The branch was clean, Looked very nice, Everybody was extremely polite and patient. Not to mention the opening of my new checking and savings was very expedient with no hassle or strange loops to jump through . I can’t wait to bank with them more !”
“Quick service with a small town feel to it, where you feel like the staff there wouldn't mind having a chat with you. Not the same feel you get from big banks like B__of A__ .”
“This review is long overdue. I have been banking remotely since relocating further away, but a recent experience reminded me why having a community-focused bank is so invaluable.
I previously ran into a minor issue, and I was incredibly impressed by the bank's response. They escalated the matter to one of their executives, who went above and beyond to personally ensure a resolution. That level of dedication is rare. Whether I am local or remote, the caliber of service remains exceptionally high, and I look forward to a long-standing relationship with HFCU.”
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“I recently took out a home equity loan with Lighthouse. The whole process took 3 weeks start to finish. Kathy B in lending helped me find the right product. Kendall and Lindsay in mortgage lending helped with each step of the process. Gabrielle in Hooksett handled my closing while training another rep.
The only slightly annoying bit was the access process for loan messages and that’s not on any of them!
Great job guys.”