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“Opening my account with Citizens was such a breath of fresh air. I had recently went in to Open a checking savings after I closed out for my TD account. The branch was clean, Looked very nice, Everybody was extremely polite and patient. Not to mention the opening of my new checking and savings was very expedient with no hassle or strange loops to jump through . I can’t wait to bank with them more !”
“Thank you to Katie Torres, the floating teller who helped me navigate a complicated transaction. She provided excellent customer service and went above and beyond to help. She was easy to talk to all the while doing her job efficiently. Thank you Katie!”
“This review is long overdue. I have been banking remotely since relocating further away, but a recent experience reminded me why having a community-focused bank is so invaluable.
I previously ran into a minor issue, and I was incredibly impressed by the bank's response. They escalated the matter to one of their executives, who went above and beyond to personally ensure a resolution. That level of dedication is rare. Whether I am local or remote, the caliber of service remains exceptionally high, and I look forward to a long-standing relationship with HFCU.”
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“I recently took out a home equity loan with Lighthouse. The whole process took 3 weeks start to finish. Kathy B in lending helped me find the right product. Kendall and Lindsay in mortgage lending helped with each step of the process. Gabrielle in Hooksett handled my closing while training another rep.
The only slightly annoying bit was the access process for loan messages and that’s not on any of them!
Great job guys.”