UScellular has undergone positive changes, with many customers noting a welcoming and efficient environment without long waits. The staff are frequently described as amazing, fantastic, understanding, and down-to-earth good listeners. Employees provide excellent, pleasant, and personable customer service, solving problems quickly and offering helpful plans, including options that can lower monthly bills. Assistance with new phones is a common strength, with staff helping customers who are not tech-savvy to find the best tech, demonstrating devices, and offering compelling sale prices on phones and accessories like cases. The process for transferring information from an old phone to a new one is noted as a positive change, with privacy emphasized as staff cannot see the data during the transfer. Customers express extreme happiness with their new phones, praising their speed and function, including specific features like encryption. While many experiences are very positive, some feedback indicates occasional difficulties, such as challenges getting a new phone activated or disappointment that older product accessories are not kept in stock and must be ordered online. A rare criticism mentions a staff member being rude, giving attitude, and raising their voice, which was found appalling. The business is competitive and knowledge-intensive, and it is noted that some employees work on commission. Building a strong, ongoing business relationship with a particular employee is suggested by customers who have had satisfying service. Overall, experiences suggest that UScellular provides strong, personable service with a focus on helpful solutions, despite some isolated criticisms and inventory limitations.
Amazing customer service, everyone at the store is really helpful and eager to connect me to what matters most.
February 2024
Earlier today I received excellent customer service from Bryce. He was very pleasant and personable, solved my problem quickly, with a plan that will give me a lower monthly bill. Thank you, Bryce!
March 2023
Trying to get new phone turned on without success said we had to go to xfinity we don't really know what to do, as we'd prefer us cellular as our wifi mobile service..but not their fault
