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“Excellent customer service. They didn't have what I needed this time, but they helped me identify the part I was looking for and then gave me the lead on where to find it. Highly appreciate you, Cooper Electric!”
“These guys are just awesome. I needed screws for my samsung TV bracket. Went there and these guys treated me as if I was buying goods worth millions. They really understand customer service.m. I will definitely go back for all my hardware stuff. God bless Marden”
“Celtic provides a great service and the staff is very responsive. With todays tough competition and so many variables- my company is grateful to have Celtic to be able to lean on and rely on for delivering excellent service and prices.
V.Franco
Consult Design Construct”
“What a great local hardware store. I used to own a true value store in Brooklyn. The people were friendly and very helpful as well as knowledgeable. Thank you for all your help”
“I had a few minor projects hanging around for months & one trip to Marsala Hardware & problems solved. Chris Jeffery could not be more helpful & kind with his assistance & suggestions. We are so lucky to have this local gem in our area! I hope everyone supports local & shops local ~ this place is awesome!”
“Great hometown hardware store! Attentive and knowledgeable staff, well stocked and has just about anything you might need including flowers! 🌺 Highly recommend!”
“First I'd like to say the customer service from whoever answered the phone to the many knowledgeable employees they have on the floor to always help is amazing . I went there to get keys made but wasn't coming back in the area for a week so I wa Ted confirmation if the keys didn't work was ok to come back a week later with them ? The answer was a resounding YES NOT A ISSUE !!! Well the keys were cut perfectly (5) in total . Great place and if in the area of Columbia University I suggest 100 % use them for your hardware needs !”
“Very reasonable prices on key copies. I went to a Keyme in the supermarket the other day and it was $13 for one key, whereas here they only charge $3.50 and you get a little key ring and everything.”
“They are always so helpful and knowledgeable. I was in there today and Dan was so helpful in changing my remote battery (the cover was stuck and he spent so much time getting it off and putting it back on for me).”
“I just want to share how fantastic it is to have a local hardware store like this. I parked in front, put in for my free fifteen minute parking, and went inside looking for a part to fix my toilet. In literally one minute and thirty seconds (I had the meter timer running), someon helped me find the right part after I picked up the wrong one, I paid (less than I would have if I went through Amazon), and was out the door, back in my car, and on my way home. 10/10 experience. Will come here over Home Depot / Lowes / Amazon as often as I can.”
“I wish I had visited this place a long time ago when we moved. It’s not just a paint store but also a huge hardware store they carry most of anything that you need for the house. I stopped there this morning and Rich was so helpful and patient. I got the color paint I was looking for my front door.”
“Great selection and quick shipping! Don't hesitate to call if they don't have what you're looking for online. Chances are they have it or they can get it. Super knowledgeable staff that really care.”
“The BEST place to get your paint & supplies. They are so sweet, as accommodating & helpful as they can possibly be, they really know their stuff in & out, top quality in anything you’re looking for, amazing prices, also, feels so good to support local small business. Joe is who always helps my Father & I and is such a pleasure. Everyone there is always eager to help & bring all heavy stuff out to the car for you. I can go on & on. Thank you Skaller!!!!”
“Andrew was most helpful with a problem I had with my 3 DeWalt batteries and chargers, none of which worked, and I didn't know why. He explained that the models had been discontinued, and went to show me an adapter to purchase for my old drill. But then, he disappeared in to the back and came out with an unusable (for him) charger and battery that worked with my drill. He was so kind to let me have them! This is what makes Hometown Hardware and all the employees there so special as opposed to the big box stores! Thank you Andrew!”
“The team at ridge supply is absolutely incredible! You will NOT find better customer service anywhere else. The products they carry us also top notch especially the lumber!”
“The customer service in the store is superb! Greta, Karen and the whole team are always able, willing a to help with smile on their face. It makes shopping locally worth it!”
“Excellent business. Customer service greets you at entrance. Provide them with details of the issue you're aiming to fix and they will provide useful guidance each time. Thank you for the quality help!”
“Preston was informative and very helpful. He made my shopping experience easier by helping me put together things I needed for my project. I would shop here again.”
“Great customer service! I called ahead to tell them what I needed in my own words I told them and they guided me throughout the whole process, I needed some lumber and didn’t know the measure of the lumber at all, one of gentleman at front took his time to show me the lumber I needed to make sure if that’s the lumber I needed for my project! They have a bunch of tools there and if you need any help, they are open help you! Highly recommended! Will be coming back for my next project!”
“Great service! We had been sold the wrong toilet pressure tank by another store (who refused to replace it) so the manufacturer (Gerber) worked with the Wallington Plumbing folks who were great and helped us solve the issue!”
“EDIT- Sergio the president of the company called me apologized for the behavior of his team and made things right. The product is a good product. The frustration of my review was directed at the inappropriate communication of the customer service, Sergio apologized and promised he would fix that.
I ordered door knobs to replace the generic doorknobs that came with the Bellidini doors. I called the rep to verify the fit and functionality and he offered up that the lead time is quite long and to expect (4 weeks). Luckily I had planned for that. It’s now been 7 weeks. I get delays, as a general contractor that happens all the time not the end of the world.
I reached out for some clarity on the situation and ETA on the product. This is where it comes into play how SKETCHY of a business Door Design Labs is:
I asked them for an ETA April 2nd. Ruslan responds and says “ he doesn’t know. He needs to check back with the manufacturer.”
I wait until the following week ask for a status update. Ruslan says “he can’t exactly say. But if I pay extra he will ship it in the next couple days and I should have it.”
It’s a classic bait and switch scam. He conveniently has the handle he’s been waiting on after asking him for ETAs. But I need to pay more to actually get it quickly. The whole operation is sketchy. Just avoid them. Avoid belldini doors too. Just go EZ Jamb doors, take my advice as a general contractor, it’s not worth saving a couple hundred bucks to work with conmen.”
“This store offers a fantastic selection of high-quality tools at competitive prices, and the staff are always very friendly. The only minor drawback I encountered was an $18 restocking fee when returning an item.”
“Super helpful & responsive staff! Sent them an email about what I need and they called me back! Thank you! Highly highly recommend!
Oh, and the pricing - better than the “big guys”!”
“I had a really good experience at this hardware store. I stopped in looking for a specific part for my faucet, and Oliver helped me out. Even though they didn’t end up having the exact piece I needed, he was patient, took the time to check options, and was genuinely willing to help.
The store itself is well organized and easy to navigate, which made it simple to pick up a few other household items I needed while I was there.
I’d definitely come back the next time I need something for the house.”
“As a young adult living in NYC, a lot of emergencies come up. We have always had a good experience with emergency shopping trips here. They have been helpful with paint supplies, key duplication, plumbing emergencies, etc. I appreciate having a convenient business with helpful staff members that are nice (which isn't always the case in NYC). Much better than big box stores for most things. And fair prices, too. Standard key duplication is only $2. Definitely recommend for convenience, answering questions and guiding me to products for my project.”
“We needed a very small missing piece of hardware on a job site, and these folks were very helpful both on the phone and in person. We found the parts together and the job was complete. Lastly, their prices were very reasonable.”
“Came here in January-ish to get a shovel for the snow storm. Wasn't able to get the better ones but the guy showed me the detachable one that has a steel ice pick attachment. Even though the shoveling peice was plastic, the steel ice breaker made up for it”
“We’ve been getting all of our lumber from this supplier and have had a great experience. The materials are always reliable, pricing is fair, and service is excellent. Barry is especially great to work with — knowledgeable, responsive, and always helpful. Highly recommend them for anyone looking for a dependable supplier!”
“Great experience! I was greeted the moment I walked in. I needed a part (that I could not find in the other 3 stores I went to) and a super helpful and kind guy helped me right away. He answered all my (somewhat ignorant) questions with patience and made the whole process easy. Highly recommend this place!”
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“The staff was friendly and helpful. Background music could help distract from the spooky, squeaky noises of the floor. Overall, it was a pleasant shopping experience, and we found what we were looking for.”