Hardware Stores in Paramus, NJ

“EDIT- Sergio the president of the company called me apologized for the behavior of his team and made things right. The product is a good product. The frustration of my review was directed at the inappropriate communication of the customer service, Sergio apologized and promised he would fix that.

I ordered door knobs to replace the generic doorknobs that came with the Bellidini doors. I called the rep to verify the fit and functionality and he offered up that the lead time is quite long and to expect (4 weeks). Luckily I had planned for that. It’s now been 7 weeks. I get delays, as a general contractor that happens all the time not the end of the world.

I reached out for some clarity on the situation and ETA on the product. This is where it comes into play how SKETCHY of a business Door Design Labs is:

I asked them for an ETA April 2nd. Ruslan responds and says “ he doesn’t know. He needs to check back with the manufacturer.”

I wait until the following week ask for a status update. Ruslan says “he can’t exactly say. But if I pay extra he will ship it in the next couple days and I should have it.”

It’s a classic bait and switch scam. He conveniently has the handle he’s been waiting on after asking him for ETAs. But I need to pay more to actually get it quickly. The whole operation is sketchy. Just avoid them. Avoid belldini doors too. Just go EZ Jamb doors, take my advice as a general contractor, it’s not worth saving a couple hundred bucks to work with conmen.”

“Everyone complains about poor service but I'd like to highlight some exceptionally good service.On November 4 I went to the Paramus NJ store to purchase foam insulation boards and rent a vehicle to transport them. First I signed up for the rental then went to purchase the product. I faced disappointment when the boards were not in the location they were supposed to be and store staff had to locate and them and bring them down from a high shelf. Then I had to check out the very bulky items. The process took time and I was on the rental clock. But what could have been a frustrating experience was turned pleasant by the friendly and helpful store staff. I was especially impressed with the tool/vehicle rental staff who noticed the purchase delay and reset the rental clock before I even asked (I was told it is policy to allow consideration for purchase time but the staff tracked it without me having to make a fuss). Now it looks like I'll need to purchase a dishwasher soon. Paramus HD is now #1 on my shopping list!(BTW I got an email for the survey but I was busy, and before I had a chance to fill it in, the survey expired. Seems to expire after 7 days - not enough time for people busy with their projects!)”

“So I came in to do a return on something that was supposed to be for seven days and the assistant manager named John was so kind and he was able to do the return for me even though it was 14 days so guys if you wanna shop at a Home Depot that is very helpful. The team is wonderful and they have a great assistant manager named John come to the Paramus location. I recommended highly five stars all the way.”

“I was here today. And I was looking for a
Nice plant. And met Jose in the Garden center for going above and beyond in helping me buy a plant. He was super friendly, extremely helpful. Thank you so much.”