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“Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long in the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.”
“We were on the road and did not have internet. I called Connect10 and Tyler answered the phone he overnighted the modem and the next day we had fast internet. We have used this all over the country and always had great connection. If it is slow I just live chat and within a few minutes they have found a better carrier and the internet is good for working or steaming. I highly recommend Connect10 and the personal quick response to any issues.”
“I had a problem with my phone, Verizon customer service was horrrrrrible (Manny/Trillion/Shian & Justin) were excellent, my problem was so unheard of that it literally took them all to fix my phone, they were patient, helpful, showed concern, worked together and made sure I was a happy customer before I left…….Im never going to any other location and I live approximately 20mins away and there is a location 5mins away from me!”
“Mark was fantastic! He was so helpful with my upgrade and it was completed so quickly. He answered all my questions and it was a very positive and exciting experience!”
“This is one of the best Verizon Stores in NJ. I drive over an hour just to get serviced by Mr.Christopher. He is an elite employee. The customer service I receive here is worth the gas and more! Things are explained to me and solutions are found. I have been on a Verizon plan my whole life. I’m pretty sure I’ve seen majority of the challenges a family can experience with a phone service over the years. 13 years to be approximate. I’m so happy to have remained with a company that hired a person like Mr.Christopher. Definitely the environment embodies a safe place for all, whether you are a tech savvy person or a “detached upgrader”. This store has supplied me with the best service of a lifetime.”
“I WANT TO GIVE CHRIS, JULIAN AND BLANCA A HUGE SHOUTOUT AND THANK YOU FOR BEING THEMSELVES AND ASSISTING ME AND MANY CUSTOMERS THAT I HAVE BROUGHT TO T-MOBILE I APPRECIATE YOUR TIME AND PATIENCE TO MAKE SURE WE ALL WERE HAPPY AND YOU ALL KEPT SMILE ON OUR FACES KEEP UP THE GOOD WORK BECAUSE YOU ALL ARE AWESOME MUCH LOVE SAM”
“Joe has been troubleshooting tech troubles in my house on my devices for about 4 years. He works on my computer, Samsung phones, Samsung televisions and car blue tooth set-ups. Joe is patient and methodical. His fees are reasonable and he is sensitive to costs. I have had security breaches on my computer that he has corrected and set up protections to avoid future problems. He is pleasant and I trust him. Joe responds quickly to requests. I have used Geek Squad a few times but I prefer to call Joe because he comes to the house and does the work right away and is more reasonable than Geek Squad. He is certainly a lot faster. I recommend Joe 100% , he is an expert in his field, he is a nice man and his fees are reasonable.”
“Mike P and Carl J were fantastic. The customer service was great and the service was quick. I was in and out of the store with a new phone in no time. Everyone was so helpful and worked restlessly until the transaction was completed.”
“5-star customer service from Awilda; we entered T-Mobile at the Short Hills location for a new IPhone for my niece, as her battery was draining, and her phone would shut on and off.Awilda was helpful and hands on from the beginning of our interaction until the end. She even checked to see if it was possible to trade my niece's older IPhone in before continuing with our transaction.T-Mobile at the Short Hills mall should be very proud to have customer service representatives like Awilda, and it would be great if someone from the corporate office makes sure that this feedback gets to her.”
“Shay was amazing. My IPhone again stop working out of know where. She was very kind, and passionate and provide the up most excellent customer services. She saved the day. Thank you Shay!!!!”
10AM - 6:30PM
992 Springfield Ave, Irvington
Internet Service Providers
“My wife and I visited this T-Mobile location looking to open an account for our business needs and Q. ROMERO made the mission successful. “Q” is a great Mobile Expert and she handled my wife and I with respect ever step of the process. We choose 2 iPhone 14s with 3 lines and a BYOD with the GoBusiness plan 100GB HS! This location is wheelchair accessible. No public bathrooms. @IAMAJSUPERNOVA”
“Best computer repair service! Bill is amazing at what he does and my computers are up and running like new! Fast, friendly and honest business! I highly recommend EG Technology!!!”
“Just went to T- mobile store to transfer 5 lines and new phones to T- mobile. Both Beatriz and Treyvon were very knowledgeable and patient. It was a great experience”
“Today is Wednesday June 13th I went to the Wayne store T-Mobile and it was Mike and Kay awesome people they help me one two three he did everything for me they took care of me they were so nice they help me with everything I5 min we needed themThank guys”
“Excellent service, I have been with t-mobile for 4 years and the service is excellent, and on this point I give a 10 to all the customer service staff. They are very professional and very good at what they do, congratulations ?
Excellent service, I have been with t-mobile for 4 years and the service is excellent, and on this point I give a 10 to all the customer service staff. They are very professional and very good at what they do, congratulations ?”
“I recently went to this Prospect Ave. Xfinity store location to upgrade my XB7 gateway to an XB8. I spoke with Tirah and she was incredibly friendly, professional and knowledgeable. She helped me with all of my questions and when I came back later that day with some additional questions, she helped me again the second she saw I was back. She was great.
Honestly, i've been to this store several times over the years and they are always outstanding. They have knowledgable folks working their who go the extra mile to make sure you are being helped and getting your questions answered. I definitely recommend this location and the professional people working there.”
“Sergio is so knowledgeable and friendly. He answered all my questions and seemed very genuine. The staff seem to get along well together. Overall great experience at this location.”
10AM - 7PM
1613 NJ-23, Wayne
Internet Service Providers
“Justin and Omar were really helpful in answering my questions as well giving me insight about my new upgrade! Very knowledgeable and hard working, they are very reliable”
10AM - 8PM
205 US-46, Totowa
Internet Service Providers
“Gabriel & Fiona were extremely patient and helpful in setting up my account for my TV services with the free Hulu Disney bundle. Thank you for the very polite and helpful services you guys offered!”
“I visited the XFINITY COMCAST STORE TODAY AND WADE WAS VERY NICE, VERY HELPFUL AND DID EVERYTHING HE COULD TO SOLVE MY ISSUES WITH MY SHORE X-FINITY SERVICE. I AM VERY GRATEFUL FOR THE PROMPTNESS IN THE STORE AND HE GAVE ME HOPE FO THE SOLUTION TO MY PROBLEM. THANKS WADE. ELLEN PS IT WAS WORTH THE RIDE TO UNION, NJ”
“The customer service here is amazing, it's like the people here are alive instead of other t-mobiles which the people and dull and look like they woke up on the wrong side of the bed. Here the people sound and look like they enjoy this. I was with Selena one of the employees and she was very nice and cooperative through our requests and needs. I recommend this T-mobile than any other T-mobile.”
“Exceptional customer service! Shout out to Justin and Dominique! Justin assisted me with my purchase and set up everything for me! They were so helpful, very informative and patient staff. Thank you guys”
“Alex was vey helpful today, He had great customer service and patience. Thank you Alex for all your hard work, They should be happy to have you as one of there staff member’s…”
“I had a serious issue with my phone. I was unable to use it since I locked it out attempting to lock down the Sim. I went into the Totowa store and was assisted by Dan Stevanovic. I explained my situation, and while the store has limited access to certain account data, Dan was able to troubleshoot the issue. He got me back up and running in short order. He was extremely helpful with answering all my questions. What a great dude.”
“If you are returning equipment to the Verizon location in Springfield NJ, the directions will only say 106 Rt 22, Springfield NJ. Be sure to go to the store on 22 West (side) of 22. There is a Verizon store and showroom on Rt 22 in Springfield that is located on the center isle. You cannot return equipment there. The return store is approximately 3/4 mi further down on the right. By the Steakhouse.
(From what I was informed I wasn’t alone. Customers stop there daily and need to be redirected).”
“Not a big review writer but had to comment on the service I received at Short Hills Mall Verizon today. Patrick is just awesome! So knowledgeable and professional, friendly and helpful. Every Verizon store needs a Patrick!”
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“Lily saved my life. I thought I was going deaf because I couldn't hear out of my new phone. She figured out what was going on with my phone and was really nice about it.”