TD Bank receives reviews noting long-time customers and new clients alike. The customer service is frequently described as extremely friendly, helpful, polite, thorough, and phenomenal. Specific staff members are highlighted for providing great, one-on-one assistance, being extremely helpful, and going above and beyond. They are noted for handling transactions like wire transfers and medallion signatures in a timely manner and without delay, often while the bank is very busy and packed. The branch itself has lots of parking, but the lot is noted to sometimes have trash. The drive-thru can take longer than expected. While the location can be very busy, the team is described as outstanding. The overall experience results in high recommendations, with customers stating it is their go-to branch due to the exceptional service provided by the dedicated staff.
There is never a customer service representative or bank teller available by phone, although they claim that help is available 24/7.
July 2024
Long time banking with TD, but haven't needed to step foot into one for quite some time until recently. They did a great job for us, Especially Dan who helped us out one on one. Started out a lil' rocky, but what doesn't? End result was great. Thank you again Dan!
June 2024
The lady who helped getting my statement is the best
