Finish Line has received mixed reviews from customers regarding their service. Some shoppers found the staff to be unhelpful, especially when trying to locate shoe prices without tags. There were complaints about the difficulty in getting assistance, particularly for children's purchases. However, other customers praised the employees for their helpfulness and friendliness. For instance, one customer noted that Carla and Joseph were accommodating and willing to assist with size exchanges, despite limited selection. Quick service was also highlighted, even during busy times. Yet, there were issues with how transactions were handled at the register, including being charged for a bag that was supposed to be free. Overall, while some experiences were positive, there is room for improvement in customer service at Finish Line.
For this store to be closed and not even a decent sign to apologize for it shows how poor this management is! I called customer and they sent me to this specific location, they didn't even know the location is closed for expansion!
August 2025
Slow workers (line of 4 people, 15 minutes, while at least 7 employees not all attending) They are not nice at all
March 2025
CUSTOMER SERVICE IS SO BAD. THEY ARE LAZY WAITED 45 MINS TO CHECK IF I HAVE MY SIZE. And nothing didn’t even said sorry . I feel bad for the store.
