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“I had a great time storing at ExtraSpace. The digital access to the gate and drive up to each unit building is very simple. The elevators are wide and there is a lot of space. The staff is very accommodating as well. The gates being open until 10pm is great.”
“I wanna start off by saying, I regret not choosing these guys first. It would have honestly saved me from the drama and added expense.This review starts with a negative experience from another moving company. We originally choose a moving company that a friend suggested. They had a lot of negative reviews, but I foolishly thought that the small amount of negative reviews couldn't be that bad. It was worse then I could have ever imagined.
TLDR: The first moving company flaked out on us the day of the move which also happened to be the day before the house closed. They came up with a wild excuse as to why they wouldn't do the job and then just dropped everything and left.
Understandablely, My family and I were freaking out. That's when I reached out once again to Expo Movers and spoke to Ivan. I explained what happened and the tight situation we were in. He assured me that they would help us and to be honest I can't imagine how tirelessly this man could have worked, because the very next day he had a team out to my mom's house and without any complaints, they packed up everything in my mom's house as well as a pod at a pods storage facility. My mom and sister complimented on how fast and professional the men were, a striking contrast to the day before.
Now it's important to point out that all of this happened on Thursday Aug 6th of this year. The move was from New York to Arizona. The moving truck arrived in Arizona on August 8th, later in the afternoon. I'm still shocked by how quickly they arrived. Another important thing to add is that we didn't have a shared truck. It was one truck for all of my family's stuff.
It turned out that on the way to Arizona, there was an emergency with one of the other drivers and that driver had to fly home. The other driver continued to Arizona where he'd end up unloading the entire truck all by his self.
All the while communication was wide open with Ivan. I can't remember if Ivan was the supervisor or a sales associate, but regardless I can never thank him and the rest of his team nearly as much as I already have. This company was quite literally the answer to my prayers in a moment I wouldn't wish upon anyone.
I wish there was a way to rate more than 5 stars. They truly did go above and beyond. Thank you so much again Ivan, and the rest of the team.
P.s. I'm not really going to discuss the cost. Understandablely it ended up costing a bit more than what were originally charged, but considering that Ivan had to plan all of this the day before his man came, he legitimately pulled off a miracle. Now to be honest it would have cost less in a sense to go with Expo Movers to begin with. The moving company that flaked on us was $5000 cheaper than Expo. In comparison, other moving companies were more expensive. Moral of the story...stick with Expo Movers. They are absolutely worth it.”
“I went to Extra Space Storage today on 3rd Ave in The Bronx. The customer service great. Michelle and Roshuel were extremely helpfully. I highly recommend this location is you need storage in The Bronx.”
“Marisol and the team here was amazing, instrumental, and on point with getting my storage unit ready for loading. Their understanding of the customers experience being as seamless as possible is even more impeccable, thank you all so much for your assistance & attention to detail!!”
“Sofi was the absolute sweetest ! She was very patient with me and my baby as I was trying to figure out which unit would be best for my needs ! Wonderful and clean environment, keep up the amazing service”
“Great storage facility with excellent customer service! The staff is always helpful and provides the assistance needed. The storage spaces are clean, well-organized, and the facility feels safe and secure. Overall, a great experience!”
“Great customer service. Brandon went above and beyond to make sure I found the perfect unit. He was patient and walked me through all the options. Highly recommend.”
“We had a wonderful experience renting a space here. Gregory at the front desk was so helpful and kind while walking us through the process, and offered very useful tips about how to best take advantage of our storage unit. Thanks Gregory!”
“I honestly cannot say enough good things about Extra Space Storage! From the moment I walked in, I felt welcomed, respected, and genuinely taken care of. The entire experience was smooth, easy, and stress-free, which I really appreciated.
The staff was absolutely AMAZING — so friendly, professional, patient, and helpful. They took the time to answer all of my questions, explain everything clearly, and make sure I felt comfortable with my decision. You can truly tell when people care about providing great customer service, and this team definitely does!
The facility was clean, organized, and well-maintained, which gave me so much peace of mind. I feel confident knowing my belongings are somewhere safe and secure.
If you’re looking for a storage facility, I HIGHLY recommend Extra Space Storage! Great service, great people, clean facility, and an overall wonderful experience. Definitely deserving of 5 stars! 💕✨”
“Truly exceptional and professional humans. I was getting evicted in less than 24 hours and they graciously waited for me past closing and helped me move my belongings into storage. I cannot thank them enough!”
“These guys go ABOVE AND BEYOND! and they're totally reasonably priced for packing, moving and storage. They were flexible, accommodating, responsive, came back the next day to deal with some large item that wouldn't fit, dealt with an annoying neighbor that yelled at them. Amazing service and will definitely use them again.”
“Steve the manager was great, honest, and straight to the point. I appreciated his approach, and felt very comfortable getting a unit at his facility. He also fixed our code to get into facility very quickly . Would highly recommend this location.”
“Great Service, in spite of me not moving fast enough on the unit I wanted (Probably didn't need). Dolan is the best, he walked me through the process, was patient, kind and extremely helpful. I utilized Extra Space Storage when it first opened...it didn't disappoint then and does not disappoint now. Clean, reliable and safe.”
“Ronaldo was extremely helpful during my visit. Having moved from across the country, I had a lot of questions and Ronaldo was extremely patient and answered every question I had. All while working alone.”
“One of the best looking storage facilities we’ve been in. Everything is pristine- from
The moment you walk in through the storage halls. Such a lovely staff- Maria, James, Dani and Destinee are always so happy to receive us and greet us.”
“First time getting a storage rental, Keanu & Noah were extremely knowledgeable and welcoming.
I will rent here for a long time and will recommend friends and family here as well!”
“She was vas very helpful find me the right storage I needed and getting the product to cover my stuff while it's in storage. She a great representative at your store.”
“I just rented a unit and it couldn’t have been easier. Anthony made it as easy as possible. I’ve rented several various storage units in different states, mostly public storage in the past and this was the easiest and most convenient experience. Anthony was very accommodating. He’s the best!”
“Experience here is pleasant, Jorge is extremely helpful and thoughtful, and considerate, takes his job serious, the other staff member seems pleasant as well. Faculty is clean, no issues so far.”
“New customer at this facility and the process has been great. The facilities are clean and easily accessible. The manager Dashawn has been more than helpful and really responsive. Highly recommend.”
“Kevin was amazing, thoughtful and very knowledgeable. My family has been coming here and he helps them everytime. It was my first time meeting him and he lived up to the hype. Thank you Kevin”
“JARED was very helpful! It’s my first time ever dealing with a storage room unit and he explained to me everything from what I need to know and what I should get and what are the perks when getting a storage room ! I definitely recommend coming here if you’re a first timer like me and with Jared help you’ll find a storage room in less than 40 min! Regardless of what time you came in !:)”
“Isaac and Luis are the best at the Hudson Yards location. They were both helpful in finding me the best unit for my needs, and made the setup process quick and easy. I would highly recommend this location.”
“Excellent experience! The units are clean, secure, and very well maintained. Andrea was friendly, helpful, and made the entire process quick and easy. Access to the storage was convenient. Definitely recommend this location.”
“Easy process to move-in and out. Would highly recommended this location if you’re looking for a storage unit in uptown Manhattan. The employees there are also nice and helpful with any concerns you may have. Thanks again.”
“Arlette and Jamie helped us GREATLY and spent 2 hours drilling our lock because we forgot our keys! So blessed to have had them there. Thank you Arlette and Jamie!”
9:30AM - 6PM
601 E 137th St, Bronx
Self Storage
“The patience and knowledge of Mr. Oates was greatly appreciated. As someone who’s been in the customer service industry for 35 years it is a pleasure to interact with someone with personality….”
“Anthony helped me get a unit but not at his site over in the Austin location due to him being sold out I could see him having great service I could see how the rapport is with everyone great experience overall”
“Our organization has been using this location for several years and I have to brag about the impeccable, consistent, reliable, and incomparable customer service that we have always received. Alicia has always been our trust worthy point person, taking extreme care of our needs, our unit, and she never hesitates to lend a helping hand. There aren't enough words to describe how much we value Alicia and all the ease she brings to what could very easily be a difficult task.”
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“My experience with Extra Space Storage was very pleasant. The communication was easy and the spaces were clean.
The key return was easy and and transaction was smooth,”