The Optimum store in Hamilton, NJ provides cell phones, accessories, and services for Internet, TV, and Mobile. The store is noted for being very clean. Customers describe receiving excellent, white glove customer service from the knowledgeable, friendly, courteous, pleasant, and fair staff. Many report positive experiences with live in-person support, finding the return process quick and easy and appreciating the helpful energy. However, some service issues are reported, such as cable channels disappearing intermittently. A policy change has also been noted: the store no longer accepts cash at the counter, requiring payment through a machine instead. Despite these points, the store is highly recommended by many for its customer service and retail specialists.
The staff is really friendly. I go in there when I have questions about my phone.The staff answered my questions and showed me how to work things on my phone. Great Service. I'm glad you have this store on Rt 33 in Hamilton Square. I rate this store a 10.
October 2023
I am always so happy with the very knowledgeable workers. They are all so friendly and under stand that I'm lucky I can even use this phone at all
September 2023
Excellent customer service. It was very clean like an Apple store. Lol...The staff was courteous, pleasant, and acknowledging. My return of a cable box was quick and easy. I highly recommend this place. I pray people don't visit acting "entitled". It could definitely change the atmosphere.
