This Verizon store is noted as one of the best, with staff described as amazing, super nice, helpful, prompt, courteous, pleasant, upbeat, friendly, patient, and extremely helpful. Customers report receiving knowledgeable assistance with questions about phones, navigating MyVerizon, resolving SIM card and eSIM issues, and getting tips to save money on upgrades. Problems are often resolved quickly and within minutes. The manager is also noted as very helpful. The store provides services including mobile devices, 5G home internet, and business needs. Options include scheduling in-store appointments, online orders with in-store pick-up, free 2-day shipping, express lockers, and same-day delivery where available.
The assistant manager is Luca. He is absolutely the best. I highly recommend him. He spent so mych time fixing my phone and my account. 10 stars!!!!
January 2026
To Brittany and Tori….thank you so much for being such an advocate to me today to activate my phone. Thank you for putting me at ease. You ladies put a whole new definition of quality customer service!
December 2025
I had a very positive experience with associate Jay in the Hamilton Crossings Verizon Store. Through his knowledge, attention to detail, and his persistence of solving the problem, Jay was able to make a trade in and get my phone line back in service.
