Duane Reade is a New York pharmacy with many convenient locations for prescriptions, health, wellness, and beauty needs. Reviews note the store has a good stock of items and great deals all year, and it has everything people need. However, the store is described as being in disrepair and going through a noticeable metamorphosis. Feedback on the pharmacy is mixed. Some customers find the pharmacy staff incredibly helpful, friendly, and willing to go above and beyond, making them feel comforted. Others feel the pharmacy is severely lacking in customer service, creating a sense of uneasiness. The store is often busy due to its location.
I went to pick up a prescription, and the person at the counter, who I believe was the pharmacist, was rude and had a very poor attitude. This is not the standard of care I would expect from a place where people go to receive medication and healthcare services. The interaction felt unprofessional and lacked basic courtesy.
February 2026
Horrible manager sees a long line and proceeds to get off cashier and chat and giggle with other employees while line is not moving.
December 2025
Went to get pictures taken. Main manager lady, lost the camera, did not know how to operate the system and tried to charge us double. This has to be the most harrowing experience at a walgreens for me. The whole staff is rude and unhelpful and incompetent.
