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“George is an exceptional employee, he is extremely knowledgeable and very professional, he was very patient and showed me how to use my new phone to the maximum I was very comfortable with him”
“Sam is the best! Very professional and customer service was amazing! He saved me money and took his time making sure my new phone and watch were paired and ready to go when I left the store! Thanks Sam, you’ve gain a loyal customer and friend!”
“I've been to many Sprint stores in the area and in the city but the way I was assisted at this store surpasses my highest expectations. Even though the store had many customers the wait time was very minimal, and I was professionally promptly greeted. The staff all work in conjuction and help each other making any or all transactions as smooth as possible. Oliver primary rep that helped me and I couldn't be happier with how he handled everything beyond professional. All in all I know many Sprint stores are a drag to visit and usually have poor customer service but this store at the Livingston Mall is truly an A++++ store”
“We were looking to switch our plans and visited the Verizon Morris plains location. Andres G was very helpful from the very beginning and did a great job to help us complete to decide on our plans, offers and process.”
“Best computer repair service! Bill is amazing at what he does and my computers are up and running like new! Fast, friendly and honest business! I highly recommend EG Technology!!!”
“I purchased new phones on the T Mobile website, but I wasn't given boxes to return my old phones. I needed to bring the phone to a corporate store to return. The gentleman who helped me at the Short Hills store went above and beyond. He took care of all I needed to ensure the phones I was returning were boxed in proper order.”
“I had some issues at another T-Mobile store. The other store told me my paid warranty (Jump / 360) did not cover phones that don't turn on. Why did Ipay for 6 years to have a service contract???I called T-Mobile, they gave me this store. The staff here are excellent! No grumbling, didn't tell me anything negative, didn't say corporate doesn't know how to do warranty. ...had my replacement phone working in a flash.Excellent staff here!”
“Went on Sunday for a Boost up! Jheny and Diego were so helpful and kind wth me and my baby. They explained step by step how much I will be paying , they also helped me to get a cover and screen glass to protet my brand new device, it did not take a lot to get everything done. I am very satisfied with the service they are providing and I am sure I will be going back there. Thanks a lot!”
“Great experience! Robert greeted and diagnosed issue. He tried to help me get seen quickly. Calif helped to find Shaleah and she was fabulous. So efficient elegant and helpful.My SIM card failed and they replaced it quickly. Back in action.”
“Manager Joe and the team at Verizon rockaway are the best! Helped me get the new IPhone 15 TB when no one else had it in stock! Seamless transition and awesome friendly and professional service. Cannot recommend them enough!!!”
“Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long in the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.”
“Let me start by saying Josh and Derek are AWESOME! After going to the Ledgewood store and them telling me they can practically do nothing for me and not upgrade my phone because they did not want to work, I drove over to the Rockaway store they helped me and I was in and out in 15 minutes no problem at all. Excellent customer service, I recommended 3 friends and family to go over there because of how great of a job they did! After leaving the Ledgewood store (Most unprofessional store around) I consider Rockaway the best around.”
“Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long in the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.”
“Not usually a fan of Verizon stores but the crew here was fantastic. Rob W. addressed my issue immediately and had us out in ten minutes. Hh had to go in the back and I wasn't sure if we were supposed to wait so I asked my daughter who didnt know either. Rob's coworker Ed K. Overheard and gave us all the info we needed. A+ customer service in a Verizon store where I have come to expect less than that. I think I will come back to this particular store even though it's 15 minutes further than my local one.”
“Fast and efficient service. Mr. Gonzalez greeted me at the door right away. Offered me other options. Walked out a happy Customer Mr. Gonzalez shows a perfect example of customer service March 23, 2023, 9:30 AM”
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“I had a positive experience with the T-Mobile manager. Their customer service was exceptional, addressing my concerns promptly and ensuring a smooth resolution. The manager exhibited great communication skills and a deep understanding of the services, making the overall interaction pleasant and efficient.”