Verizon's Rockaway store offers mobile, 5G home internet, and business services, with options for in-store appointments, online orders, and convenient pick-up. Customer experiences at this location vary. Many reviews praise the store, calling it great and wonderful, with excellent and very helpful customer service that provides a smooth, hassle-free experience for upgrades and trade-ins, getting customers in and out quickly. However, some visits are marked by disappointingly long wait times for returns, even when the store is not busy. A few customers report encountering staff who seem unhelpful or unwilling to work, while others specifically commend the manager for being able to help and provide direction. The store is noted as not handling Fios equipment returns.
Not really impressed. What am I supposed to think when Verizon has to send you to another store to fix a relatively simple problem. For the price I pay for phone and cable, they should be able to fix everything and anything. Very disappointing.
February 2026
Needed to add a business line and thanks to Dan it was seamless and smooth. He was able to answer all my questions as well as get me out that day with my new phone. Couldn't recommend this location or Dan enough!
January 2026
I went to Verizon for help with my phone and Daniel stepped right in to help me. He got everything I needed done quickly and easily. He was a great help, professional, efficient, and friendly. Verizon needs more employees like him. Highly recommend!
