The TUMI Store - Garden State Plaza offers a top-notch shopping experience with exceptional customer service. Customers consistently praise the knowledgeable and professional staff, particularly Conrad and Jordan, who go above and beyond to assist shoppers in finding the perfect bag or luggage. The store's expertise and product knowledge are highly valued, with customers noting that the staff took the time to educate them on the quality and features of the TUMI products. Customers leave the store feeling satisfied and happy with their purchases, often commending the staff's wonderful personalities and refreshing interactions. The store's ability to promptly repair and replace damaged items is also highlighted, with one customer mentioning their broken bag handle being replaced in just 5 minutes. Overall, the TUMI Store - Garden State Plaza is praised for its exceptional service, knowledgeable staff, and commitment to ensuring customer satisfaction.
Outstanding service from Conrad and Jordan! I came in with a concern about my new bag, and they immediately stepped in to help without hesitation. Their professionalism and kindness truly stood out. This experience reaffirmed why I’ll remain a loyal Tumi customer.
December 2025
Jordan assisted me, helped me pick out the perfect bags I needed for travel. 10/10
February 2025
What great service and product. This young man named Jordan was so helpful, attentive and very knowledgeable of the some of the luggage. If you have questions or doubts go to TUMI and see this young man.
