The Verizon store in Paramus provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an appointment online, or place orders for in-store pickup, free 2-day shipping, or same-day delivery. Customer service at this location receives high praise, with many reviews describing it as the best, great, attentive, friendly, patient, and fantastic. Staff are noted for putting customers first, answering all questions, and not being pushy or shady. They are described as very upfront and honest, ensuring customers do not feel ripped off or rushed. Employees assist with phone upgrades, transfers, and setting up new devices on the spot so they are ready to use. They have also helped rectify difficult situations, making awful experiences better. The overall experience is frequently called pleasant and spectacular, with customers expressing strong gratitude for the service received.
I was greeted and helped right away. Andrew helped me out with two things and did a great job. Very pleasant and gave me helpful information - even gave me additional information to be of assistance. We even tested/tried two things before I left the store. He did a great job and I just want to say thanks a lot!
February 2024
I was having trouble with my service and sat on the phone with Verizon support for hours. I decided to go to the store and the customer service was hands down the best experience I have had at any Verizon store. Ed the store manager is attentive, friendly and puts customers 1st! Thank you to Ed and his team.
January 2024
Corp tells me to go here and the local office tells me only corp has my documents
