“I love to shop at this Lowe's store. It is always very neat, clean, well stocked and organized. The staff goes out of their way to assist you, if you need help locating an item. The staff is also always ready, willing and able to guide you, when you have questions and/or concerns about a project. I like the respect and service I receive when shopping here. There is plenty of free parking at this store. It is easily accessible as there are no steps upon entering the store.”
“We had such a pleasant experience at this Home Depot today. The person that helped us with an order, questions and locating products went out of his way to make sure we were happy and satisfied. It was very much appreciated. A++”
“Andy at Harmony Hardware is awesome. Knowledgeable, friendly, and so helpful! Thank you, Andy, for helping us with a very frazzled and stressful UHaul rental. You’re the best!!”
“5 Stars Exceptional customer service from Tomesha and Austin. After a frustrating experience at the East Stroudsburg Lowe's location, I decided to give Lowe's another chance at the Phillipsburg store. I'm glad I did. From the moment I walked in, the level of customer service was night and day. Associate Austin helped me locate exactly what I needed and answered all my questions patiently and professionally. Tomesha handled the transaction efficiently and with genuine care. Even better, both went above and beyond by helping me load my truck with my purchases—something I didn't expect and truly appreciated. This is what customer service should look like. Tomesha and Austin clearly understand Lowe's commitment to their customers and represent the company well. They restored my confidence in Lowe's as a place to shop. All of my future Lowe's shopping will be at the Phillipsburg location. Thank you, Tomesha and Austin, for showing me what professional, attentive service looks like.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.