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“I wanted to replace SSD with a bigger size (from 256GB to 2TB), but could not open the SSD cover in my mew laptop. Based on existing reviews, I called the shop and Jimmy kindly picked the call and assured that it can be handled. I immediately drove there and Jimmy explained that the screw heads holding the SSD cover were worn out, skillfully unscrewed them, removed existing 2230 SSD (256GB) and inserted new 2280 size SSD (2 TB) which I already cloned. Now my laptop is working fine with the new SSD. Jimmy really made my day. I truly appreciate him. For anyone who wants to visit the shop, better street-park the car at the Cedar Ln. Plenty of parking spots.”
“Michael was so helpful today! Honestly i dread going to cell phone stores bc it takes sooo long but honestly i was in and out in under 30 min & i bought a new phone, got the screen protector put on & paid off an old phone at the same time. Process was easy & smooth! Michael was so nice throughout the entire process, we cracked some jokes together. Overall great sales man! Would definitely recommend this store location.”
“Sam is amazing! He is extremely helpful and knowledgeable. I am confident that he offered us the best Verizon services for our needs. I highly recommend the Cedar Grove location!”
“I purchased a pre-owned iPhone 14 Plus to upgrade my mother's old iPhone 8 Plus. I transferred everything myself, but activation/transferring her active line to the 14 Plus was still required. Since newer models are eSIM-only, I knew it wouldn’t be straightforward. I could have handled it on My Verizon online, but that likely would’ve meant dealing with customer service via phone and wasting time.
This shop is only a block from my place, so on the way to dinner with my mom we stopped in. Patrick and Kyu activated the device quickly and without any issues. Supporting a local business is an easy choice when the service is efficient and reliable—highly recommended.”
“Excellent service and the best prices on the case for my cell phone that I found in the area, they gave us the screen protector at no cost to put it on. Super recommended”
“If you’re not coming here I don’t know where you’re going. Best place for any of your electronic needs!! Anthony gets the job done, great customer service.”
“I wanna start by saying Matt was AMAZING!!! He was super knowledgeable, made the entire process smooth & very fast, and his customer service skills were amazing; he was so friendly! Ive been an AT&T customer for a while and have been to a handful of stores & have worked with many associates, but this Montvale location has been the best one. I highly recommend asking for Matt if you ever need assistance! This store is about 30 minutes from me… but I will be making it my go-to from now on. A HUGE thank you to Matt!”
“Today, Tyler helped me resolve the issue. He offered the best solutions for my laptop and clearly explained how I can handle similar issues in the future. I truly appreciate his great help and excellent service. Every time I visit, the staff is very kind and takes the time to thoroughly explain the cause of the problem and how to resolve it, which is very helpful for future reference. Their customer service is excellent, and my issues are resolved very quickly. I highly recommend this place!”
“Love these guys! The screen protectors are top of the line and when you go to replace it ($12) they don't just put a new one on, they clean the entire phone and case and make it look brand new again. They better not ever close!!!”
“Excellent customer service. I went to two other stores before this one and they wouldn't help me. Verizon of pearl river did! Worth the extra drive to get to this store.”
“Title: Exceptional Service Experience with AT&T and Omar
I recently had the pleasure of working with Omar, an AT&T agent who provided an outstanding customer service experience. From the moment our interaction began, Omar displayed exceptional professionalism, patience, and a deep knowledge of the services offered.
Omar took the time to understand my needs thoroughly, ensuring that every question I had was answered with clarity and detail. His friendly demeanor, coupled with his genuine desire to help, made the entire process seamless and stress-free. It's rare to come across someone so dedicated and passionate about their work, and Omar truly exemplifies the gold standard of customer service.
Thanks to his expertise, I not only received the support I needed but also felt valued as a customer. AT&T is incredibly fortunate to have such an exemplary agent on their team. I highly recommend reaching out to Omar for any AT&T-related assistance – you won’t be disappointed!”
“Dear John, since you did such a good job, I am bring my daughter to your store at 3:30pm on this Sat. I would like her line to be joined to my account. Thant you for saving me 2000 dollars of upgrade a new phone. You are the best.”
“I visited this store a few years ago and had a terrible experience, so I was hesitant to return. Unfortunately, I had an emergent situation that required me to go back. This time, however, I was assisted by the store manager, Leo, and his assistant, Alexandro, and the experience could not have been more different.
Leo and Alexandro were two of the most impressive individuals I have ever dealt with at AT&T. They were extremely professional, attentive, and knowledgeable. Not only did they immediately address my needs, but they also managed several customers, myself included simultaneously with precision and teamwork. At no point did anyone feel neglected or rushed.
I was thoroughly impressed by their professionalism, the cleanliness and décor of the store, and how well-organized the entire operation was. Leo and Alexandro clearly run an exceptional store, and their leadership and customer service skills set a very high standard.”
“Ian and Dave provided exceptional, professional service to me when I switched to AT&T. They were committed to resolving my particular challenges in the switch - I am very grateful! I would recommend them to anyone!”
“Amazing customer service I was just in the store to upgrade my phone and the rep I believe his name was Kevin was super helpful went the extra mile he made the process quick and easy will be coming back to get a few more accessories!”
“Best costumer service I asked boost mobile if the could transfer my music and photos to a phone if I bought it;and they said no! Mr Steve said he will try his best and yep he transfer everything, I definitely come back to shop a new phone again”
“Nelson was extremely helpful, my entire family was pleased with the service he provided. The work ethic is off the charts, professionalism, well caring, great energy, shows that he cares. Our process took us almost 3 hours and we went at 7 PM we never felt rush neither did we get any attitude from him. Thank you Nelson for helping us out, we truly appreciate all you did for us!”
“Stopped in to ask about current Verizon trade in terms. Actual offer on iphone7+ was better than I expected. Backed up my phones at home and brought them back. Dropped off old phones for transfer. Walked out with new iPhone 12 & kept my plan. Great service and prompt turnaround. Highly recommend. Update 6/25 Verizon had a promotion. Karim assisted with the conversion. Just took a few hours to convert our new phones... Much simpler process than going to the corporate store. Highly recommend.”
“I came here 4 days before my 14 day return deadline in order to return 2 phones, a watch and an iPad.
The previous rep told me after said and done i would pay under 200 but the bill was reflecting 500+ my fault for trusting the rep and not looking at the numbers
Daniella was very professional, provided clarity, paperwork and did not over promise or under deliver. I stayed with att”
“Excellent customer service came in there after walking down main Ave and trying about two other phone stores with bad experiences I was given really good service, leith helped me out he was phenomenal”
“I recently had my iPhone 11 pro max screen replaced for a decent price and it was done same day! While there was a misconception about the price I was given over the phone versus what I was told when I got to the store, the store associate was accommodating and rectified the problem. The phone looks and works great! I recommend this place to anyone who needs a quick repair for a decent price.”
9:30AM - 8:30PM
32 Riverview Dr, Wayne
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“Great service, parts, and response time! Been using their service for years and they have always delivered. If there were any questions their team was always there to assist. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!”
“I cracked my iPhone screen and decided to try this place,when I walked in the young lady was so nice to me and she had wonderful customer service,I felt so comfortable and I was very happy with the results.I will be recommending my friends and family,Thank you very much for such a great experience❤️”
“Marleny Delesus was amazing , patient , thoughtful and very helpful . I still have a few issues but already heading in to see her . She really is a superb manager and made this crazy phone experience much much better !! I give Marleny herself 10 stars .. only reason I stay with Verizon is the customer service like her”
“Omar in Franklin Lakes Verizon is amazing! He goes out of his way to help everyone. He goes above and beyond to update my account and help with my I phone. We love you Omar!!!!! 5 star plus !!!”
“I recently visited the Store in main is awesome! The staff are super friendly and professional, and the store is clean and well-organized. They answered all my questions and gave off great vibes. I'd definitely recommend it!”
“I went to store for a phone issue, Mike helped me. The service was great especially when he saved me 30 dollars off of my monthly bill. I was greatly appreciative because the saving of money wasn't my reason for the visit. All I can say is this store is a must when needing service.”
“Been here twice. Professional group of young men very helpful and knowledgeable. Best prices on the eastcoast. There's a reason why there always crowded. They give back to the community and there prices are not bad at all. I will continue to do business with them and recommend them to friends.”
“Just had the pleasure to being helped by a real knowledgeable and friendly guy name Nurul. Made a stop at this location cause the convenience & glad I did. Nurul helped me with an issue with my messages not going through. Also got me new screen protector too! Great service. Thank You.”
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“Billy is an expert in his field. Phone issues have become too complicated. Billy is knowledgeable and is a pleasure to work with. This store is the only one I will go to.”