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“The representative was very kind. I was returning my brother's cable box and modem after his unexpected passing and she explained everything about the charges to me.”
“Excellent service , I had alot of issues with my phone went in listened and helped me with out the preasure of trying to buy another phone like the other verizon that i went to and when i said i dont need a new phone they could not help me all of a sudden. Here they were frendly,professional and didnt try to make me buy a new phone. They are my verizon store from now on going forward”
“After dealing with an ISP who has a huge monopoly on the Brooklyn market for almost a decade and finally getting fed up with the lack of quality and customer support, I decided to switch to Honest.At first I was apprehensive, as we usually don’t get many options for who our providers are. The speeds seemed too good to be true, and everything my neighbors said was great.However Honest delivered everything they said they would in a fast, considerate, and genuinely caring way.I was able to make an appointment for internet install for the same day I started looking, used a referral code from a neighbor so my first month was only $25. I called to confirm it was actually happening in a matter of hours, and I immediately got a real person on the phone who was super helpful and confirmed.Andy B. Was my installer and he was so nice, extremely friendly and knowledgeable and answered any questions I had about their service.I’m a software engineer and I work from home making a lot of video content, and I also play a lot of video games on the PC so speed and connectivity is really important to me. After he installed, we did a speed test and he determined there was something bad with (I think) the cat 5 port pins and fully replaced it. Next speed test we ran was 300mbps up / down on my WiFi and NEARLY 1 GIG on wired. I was blown away. I was also able to use my own modem and router and didn’t need to rent anything.I can’t believe how seamless it was, but the attention to detail and genuine care for the product and customer have absolutely made me a HUGE advocate for anyone considering the switch. Honest is…. honest!”
“Big shoutout to Maria from the Support team! I was having some issues with additional configuration couple times, and she was amazing at getting everything sorted quickly. Super helpful, patient, and really knew her stuff!”
“After long calls to Boost and Apple tech support, it was a relief to walk into the store and be helped courteously and efficiently by Bappi D. He exemplifies customer focus and friendly helpfulness. Very highly recommended!”
“Best service I've ever got from this platinum store. Sharif the sells man perfect responding guy . I got back all my information from my old deviceThank you boost mobile”
“We've been using Brooklyn Fiber for the past five years and it's been a great experience. Any issue we've ever had was handled expeditiously and without delay. I haven't found another provider this responsive and hands on. I highly recommend them to any business in the area.”
“The store was very helpful. manager Kelly has such a good aura and energy. Her and her team are doing great,,, I love the improvement from this location. I will bring my family by.”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“We switched to Pilot at three of our locations a yeqr ago, and we couldn't be more pleased with our decision. We have not had a single problem at any of our locations, and when we do have a question of any kind we are able to get somebody on the phone almost immediately, and each and every Pilot representative has been a pleasure to work with.We would unequivocally strongly recommend Pilot who is looking for a strong, reliable and responsive ISP.”
“Steven help me a lot, I’m really thankful with him.
I had little trouble in the other store on 45th street the guy had an attitude with me he did not want to help me. But Steven was able to help me.”
“I was having issues with my phone and had called T-Mobile multiple times with no avail. Calling was actually quite unhelpful so I went into the store and spoke with a rep by the name of Daniel. He not only helped get me a replacement phone through my warranty but he also managed to efficiently and effective (with patience and ease) help 6 other customers at the same time. Something had happened where he was the only employee on the floor that evening. I hardly ever see any type of employee in any business have that much patience and expertise in such a high stress situation. I was genuinely surprised that he was just a floor associate. He had great management skills and I had originally thought that the young man was in fact a manager.
I was one step away from cancelling my membership with T-Mobile. Daniel, with his A+ customer service secured my membership with T-Mobile.”
“My experience at TMOBILE has exceeded my expectations. I am so grateful for Devon for all of his help in purchasing all my products. I highly recommend this location. Thank you so much!!!”
Open 24 hours
1412 Broadway, New York
Internet Service Providers
“I have been dealing with Natural wireless for more than 2 and half years now in 2 addresses.Their service is outstanding. The customer service teams are always helpful all the time. They respond very quickly either with emails or phone. They have been always patient with me and never cut the service for any financial delay and have been always helpful and understanding like when my card was lost twice and they waited for my new Visa card to be released and never cut the service.Their cost is reasonable and the internet is fast with no interruptions. Their technicians are very very professional and helpful and they always come on time with same-day service. Once I paid for the service, the technician came on the same day even it was a weekend to install the service.Keep it up Natural Wireless. God bless you all.Thank you so much for your service and support. Highly recommended?”
“We're glad to find Frantic Link as our service provider. Very fast internet speed, and VoIP phone service just works as good as the traditional landline but more features. The cost is less than any other providers. Great customer service.”
“Isaac went above and beyond in helping me upgrade my iPhone. His positive attitude gave me the best experience at this branch and he was also attentive to the other customers entering the shop.”
“Had a great experience working with both Ralffy and German. They helped me get a new iPhone, set it up and transfer all my data. Got a great deal too! Even offered me bottled water. Thank you!”
“I had the best experience at this t-mobile location mostly because of an associate named Max not only did he fix what was wrong with my account but went above and beyond to make that my account was perfect, the store was kind enough to stay Open a little past their closing I didn’t feel rush at all.There customer service was fantastic I would mostly go back to this location there the best”
“Today the team at the AT&T store located 175 Passaic Ave Kearny NJ went above and beyond today to provide me with the best customer service experience. I was impressed by their commitment to going the extra mile. They have a strong commitment to customer service. I will definitely be sharing my experience with others. I would like to also recognize Hanlet, Nelson, Antonio and John, for working as a team I left the store feeling satisfied.”
“Thomas was very patient and had great product knowledge. He also took him time and made me feel comfortable, great customers. I will return to this location and recommend to others.”
“My partner and I came into the store to get prepaid SIMs for our holiday. Herbie gave us fantastic service, made us laugh, found us the best deal quickly, and made our experience really easy and fun.
Give that man a raise!”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“Excellent service, my friend Alexandra, I have been treating her for many years and she has always given me her best attention with everything I need for myself and my family.”
“I came here without an appointment because my phone stopped working and Richard knew how to troubleshoot the issue right away! I was in and out less than 5min. I appreciate the exceptional customer service, quick triage and troubleshoot, and additional tips for longterm maintenance. In a fast paced city, I heavily recommend this location.”
“I received the best customer service in my life! The employees Fred and Jaylin(I hope I spell it right) went extra 10 miles to help me get everything i wanted, everything i needed and even more! They showed me empathy and care, I cant be happier to visit TMOB on 77Th before the New Years Eve , that made my year for sure! Thank you T-mob, you do a great job choosing the best to represent you!”
“So I went to T-Mobile at Time Square. I was expecting a difficult time. In such a busy place it can be hard to get an associate to assist you. Well my experience today could not have been further than my presumption. Upon arrival I was met by Angel a floor manager. My iPhone 13 Pro port has not been working for months. I feared I would have to upgrade. Angel took my phone and immediately began an inspection. She personally cleaned the port area and after 5 mins with her my phone is now charging as good as the day I got it. So please regional managers recognize Angel and her exemplary service. I even offered to pay for her services and she graciously denied me with a smile. 20 plus year customer of T-Mobile and I am grateful and satisfied. I hope this review finds it's way to her next review.”
“I’ve been a t-mobile customer for 4 years, this is my go to T-Mobile location and I’ve always had an excellent experience. Jess is so friendly and simply awesome!!”
“I had no cell service for FOUR days. I spoke to so many representatives at different stores and over the phone and none of them could fix my issue. At this store location, Jay was not only able to figure out the issue quickly but fixed it under 10 minutes. THANK YOU JAY!!”
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“Excellent serviceI am 100, just one manager, it would be good to at least put a stool or chairs to wait since many times you have to wait more than an hour for the data transfer and there are older people who need to sit”