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“I had the pleasure of stopping by the T Mobile North Bergen location and was helped by the lovely Chelsea Gonzalez. She was very knowledgeable and thorough in all the information I asked and gave incredible customer service. She gave my family and I the best options when it came to service plans and upgrading phones. Thank you for your helpfulness Chelsea G!”
“First time using HiPer network internet + phone, and I'm satisfied with the speed! But the best thing is that the customer service is stress free and easy to work with! My account manager Maria's helping me immediately as soon as I contact her for any issues.”
“Highly recommended location. Very knowledgeable and professional. Reshna’s attention and disposition to best service the customer needs is outstanding. Literally choose to commute from NJ due to the quality of service.”
“Ms.Lia was absolutely amazing,She was very attentive and extremely polite.Her service is definitely top tier.Also Mr.Bappi is also amazing,he was great even tho he doesn’t look like a Bappi to me more so Sean lol. They are great”
Open 24 hours
15 Maiden Ln #1101, New York
Internet Service Providers
“This was a wonderful experience. Julia. T technician perfectly understood what was required.
I called as I could not access my internet on t TV. Julia patiently worked to get t internet visible at my end. As soon as the internet was visible, my password was. not working. After some brain storming she suggested we remove a symbol on t password and re-try it again. This time round it worked perfectly and I had the much awaited movie day I was looking for.
I was in particular impressed by t patience and professionalism. She talked me through the entire process and was ready to spend any amount of time to get my issue resolved.
The service could not get any better. Please keep it up.”
“Julissa helped us streamline the process of getting an appropriate phone for my mother. Her attention to all details was very helpful in deciding her a phone all the meanwhile keeping in budget and in a timely manner.”
“I was looking for accessories for my Iphone and this was the best place I found at Times Square. Anthony is very kind and attentive, and helped me choosing the best option. I definitely recommend it.”
“George not only came to fix our connection on Christmas Eve…but he also suggested a better, faster service option for lower cost! He called the office for us, found a better service and got it switched. Amazing!”
“Victoria is great she Explain my plan and what new phones I can get and how much I can get them for. Her math was on point. She did very good. She informed me about a lot of things and a lot of promotions. I appreciate the store. I love it here. I won’t go nowhere else.”
“We went in today just for a screen protector and ended up with a Ipad and my monthly bill was lowered! Thats was a total win, thanks to Richard and Brian for helping us and taking good care of us while shopping!”
Open 24 hours
1412 Broadway, New York
Internet Service Providers
“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“Lisbeth is an excellent customer service representative. She's attentive, polite, and respectful. Ask for her when you come to this store at Junction and 57th Avenue. She's ready to answer any questions with kindness and confidence.”
“Wonderful customer service! 10/10! I lost my phone over the weekend and was patiently assisted for over almost 2 hours!! I was happily able to walk away with a brand new UPGRADED iPhone with even better service. Thank you so much for everything today.”
“By far the best store ever….,Anubis is very detailed and knowledgeable about all the products in the store and knows her job…,,I will make this store my on the go store to get all my products from Anubis.”
“John Cruz helped me with my new phone. I was at cvs & i thought i just clicked on one icon to answer pharmacy ?..but spam everywhere & latout on phone changed..i spent an hour to try to get things back to normal but i wasnt able to. I handed my phone to John, he somehow saw virus i clicked on , deleted it and in 2 mins was able to get layout i had back on phone. He did a great job & really fast”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“Jessica Buell, Mike Egbert, and Puja P. are the best! They make the Pilot experience incredibly seamless, from installation and pricing negotiations to just chatting about anything ISP-related. Truly the best team!”
“Sory was incredibly helpful, patient, and knowledgeable throughout the entire process. The staff at the store was also very friendly and welcoming, making everything quick and easy. I highly recommend this location if you’re looking for great customer service. Thank you, Sory.”
“This place is fantastic!! I work right next door from Verizon and they were able to do a trade in for me and got a new Samsung Galaxy S26 for me! Doni was able to help me and she did such a good job, she was very friendly and quick with her service so I absolutely recommend her to other people!”
“I went there to help solve a problem (one that the tech over the phone couldn't help solve) setting up the new phone. The staff there were great, friendly and collectively solve the issue for me. Major kudos go to the female staff (her name may be Andy???) whose fingers flying over the phone at maddening speed and found a roundabout way to register the imei number on new phone. Proud of girl power there!!”
“My experience with Aida in Optimum West New York was amazing. She had been so helpful. On top of that, she’s an expert in dealing with some issues. She tried her best and she’s so kind.”
“They were extremely helpful and patient with setting up a postpaid account despite some technical difficulties that I had due to my status. They just tried it very patiently and were kind enough to help me to set up my phone and made sure I benefit from all the possible options. Thank you very much for the screen protector as well!”
“Brooklyn Fiber has been my writing office ISP for three years. Absolutely perfect connection always. Fast and reliable. Wish they served my home neighborhood too!”
“I had been with Verizon for a long time, but my phone bill kept increasing, so I started looking for a more affordable option. I visited this location, and Robiul took the time to explain how I could save money. He also offered me a free Samsung phone and helped me keep my same phone number during the switch to Boost Mobile.
Robiul was very helpful, patient, and knowledgeable throughout the whole process. I really appreciate his excellent customer service and would definitely recommend him and this Boost location”
“I had a great experience at the T-Mobile store on Utica Ave and Linden Blvd today. The customer service was excellent from the moment I walked in. Cece, along with her store manager and the rest of the team, were extremely helpful, patient, and professional.
Cece really took the time to answer all my questions and made sure I understood everything about my service and options. The entire staff worked together to make the process smooth and stress-free. It’s not often you walk into a store and feel genuinely welcomed and taken care of, but that’s exactly how they made me feel.
I truly appreciate the great customer service and would definitely recommend this location to anyone looking for knowledgeable and friendly assistance with their phones. Thank you Cece and the team for such a positive experience!”
“Amazing Experience with Shaina!!!
I had the absolute best experience with Shaina! She went above and beyond to help me with everything I needed. Her customer service was outstanding — she was patient, knowledgeable, and truly cared about making sure I left completely satisfied. Shaina made the whole process smooth, quick, and enjoyable. You can tell she genuinely loves helping people. T-Mobile is lucky to have her! Highly recommend asking for Shaina if you visit!”
“I had a really great experience at this T-Mobile store. I originally just came in to pay my bill, but the Assistant Manager, Shanjida, ended up helping me switch to a postpaid account and get a new phone. She was extremely patient with me because I had a lot of questions, and she took the time to answer every single one without rushing me. She also explained my bill clearly and made sure I understood everything before I left. It’s not often you come across someone who is this friendly, knowledgeable, and genuinely helpful. Shanjida made the whole process smooth and stress-free. I really appreciate the great customer service!”
“Moe helped us get a new phone and new lines. He made it so easy for us and so much fun! I totally recommend this store if you want to open a new line, purchase a device or upgrade. He helped us transfer and offered us the best for our account. Would always come back.”
“I have had some bad experiences with T-Mobile in the past, but Angie and the team here were INCREDIBLE! Made me think differently of the company in general. I came in curious about a new phone. Angie listened to what I wanted, respected my boundaries and didn’t try and sell me anything more than I wanted. Really appreciate the kindness of everyone here!”
“I recently visited this T-Mobile location to upgrade my phone, and I had the absolute pleasure of being assisted by Tenz. He was fantastic from start to finish! Tenz was extremely polite, professional, and went above and beyond to make sure the entire phone upgrade and data transfer process went smoothly. His exceptional customer service and helpful attitude truly stood out, and I couldn't be happier with my experience. Thank you, Tenz !”
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“If you need anything done at T-Mobile, go see Joel J! He is an absolute expert at what he does. From the moment I walked in, he was friendly, patient, and extremely knowledgeable. He made the entire process completely seamless and took care of everything I needed with zero stress. Hands down the best customer service experience I’ve had in a long time. Ask for Joel”