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“There are no words to express how grateful I am that I walked in and met Paul. My daughter was in the hospital and needed a new phone, and Paul went above and beyond to help us. He sat on FaceTime with her, helped save everything from her old broken phone, and transferred it all onto the new one right there in the store. All I had to do was hand my daughter a brand-new phone with everything she needed already on it. During an already difficult time, a different Verizon store told me they could not help me, then Paul made things so much easier for me. His kindness and willingness to go the extra mile meant more than even HE knows. I am truly grateful. However, sorry Paul. GO GIANTS!! =]”
“Kareem was absolutely amazing! I was able to replace my phone Within a half hour. He took care of everything. I would absolutely recommend him and this store to anyone who uses Verizon.”
“Shout out to the team at this store. Yudy and the other associates were great. Smooth process. Explained everything. All were friendly and helpful. Thank you so much ladies. Have a great day and keep up the great work. That was the quickest transaction getting a phone in my life. Customer Service 5 stars. I’ll be back!!”
“The Verizon store wlhas always welcomed me well
However w&en I went to return my Fios WIFI the manager said that they do not hand returns that the store on route 36 in West long branch handle it. I argued the point that in the past many people have brought there units there and were accepted. He stood his grand and said sorry but we don't. I told him that Head office instructed me to bring it there. Mind you I Live very near the store that accepted it item. I went out of my way for nothing and wasted gas and time in doing it. So Infinity was just two stores over and they had a special on the simular unit and it came with a Galaxy tablet and a Watch for way far per month then Verizon. So now They just lost a customer to Infinity. And my signal is stronger. Bonus...”
“I visited the Brick store on Sunday, August 16 and my experience was 5 star. I was leaving a different carrier to go back to T Mobile and our representative, Joe Filingeri was ABSOLUTELY AMAZING. He was patient, super knowledgeable and made the whole experience great. Give that man a raise! Thank you again Joe for your amazing service!”
“I had a really frustrating experience with customer service over the phone and was ultimately told to go into the Verizon store to resolve my issue. I’m so glad I did, because Joe, the manager, completely turned things around for me.
Joe was incredibly patient, understanding, and professional throughout the entire process. He took the time to listen to my situation, walked me through everything clearly, and made sure the issue was fully resolved. After the runaround I experienced beforehand, his level of customer care truly stood out.
It’s not often you come across someone who is both efficient and genuinely kind, but Joe delivered on both. He made a stressful situation much easier, and I really appreciate the effort he put in to help me.”
“I can’t thank Scott R enough!!! I couldn’t find my Hotmail account and I was in panic mode!! Scott helped me immediately and patiently as he figured it all out. He was a guardian angel and saved me from a lot of headaches and aggravation. Before I saw Scott today I also bought a new phone from him a few days before. The process was painless and easy.”
“I have to acknowledge a special Verizon rep named Jared! This guy saw my wife and I walk in and immediately offered assistance ! Jared was with us from beginning to end on our upgrade purchase ! He didn’t let us leave until we were completely satisfied with our new iPhone. I can’t praise him enough for how much we appreciate all that he did for us ! Many of the staff there are amazing but Jared was who we dealt with ! Verizon needs to offer this guy a promotion . He deserves high accolades for how well he promotes and represents Verizon. Jared this is your Air Force comrade whose son is a LPD officer! Thank you again for all you did for us! God bless you and your future !”
“I wanted to thank Xfinity and the amazing team that they have here. I'm simple and quick with what I want and Charlie Ross was able to make my visit as smooth as possible!! TY!!”
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“Had to deal with a couple of service issues with my grandparent's gateway/modem and cable box and Keenan was a consummate professional. Great experience and very friendly.”