Forever 21 is loved for its constantly new clothing that keeps customers returning. However, the store layout is problematic, with some areas empty and others overly crowded with merchandise, making it difficult to walk and inaccessible for wheelchair users. A significant issue is the unfriendly customer service, where staff are reluctant to help, often leaving or arguing when a customer reaches the register. The experience is mixed, with the appealing merchandise contrasted by poor service and a cluttered, inaccessible store environment.
I like the clothes here, but every time I go to the register no one wants to help me. They all leave when they see I’m next, or they fight to see who will help me, and the one who ends up helping me wishes they weren’t.
November 2023
went to look for sunglasses. Did not find any that I liked enough to pay full price for
August 2023
Its a messy store..but there's always Great Sales!
