Lowe's Home Improvement in Albuquerque, NM, offers a variety of products for home improvement, including gardening supplies, appliances, paint, and patio furniture. However, customer experiences have been mixed. Many shoppers appreciate the wide selection and find it a good place to find needed items. Yet, several customers express disappointment with customer service and product quality. One customer faced significant issues while trying to purchase a stove during a sale, highlighting problems with misinformation from staff about pricing and delivery costs. Another shopper encountered a damaged dishwasher upon pickup, leading to frustration with customer service and the return process. Customers also reported long waits for assistance, with some feeling ignored as staff members conversed amongst themselves. While some employees are helpful, others have been described as unapproachable or lacking in respect, which detracts from the shopping experience. Overall, while Lowe's provides a suitable selection for home improvement needs, customers recommend caution regarding product quality and the need for better training in customer service. Shoppers may want to ensure they receive clear information and assistance from knowledgeable staff to avoid potential issues.
Always seems like there’s 2-5 staff members working at any given time, which makes it a mission in itself to get a hold of someone to ask for help!
August 2026
Bought a cooler and was helped with my military discount
July 2026
The pro desk was extremely helpful in getting the right products and helping me get my pro Xtra discount. Angie and Amber are very good at what they do!
