Verizon's Albuquerque store offers a wide range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or easily schedule appointments online. The store provides various convenient options for online orders, including in-store pick-up, free two-day shipping, express lockers, and same-day delivery where available. Customers praise the friendly and quick service they receive. Staff members, such as Christian and Elijah, are knowledgeable, patient, and genuinely care about helping customers. Elijah, in particular, is noted for being thorough, approachable, and accommodating, especially for customers unfamiliar with technology. The staff is also attentive to insurance matters, helping customers get replacements efficiently and at a lower cost. Many customers appreciate the store’s welcoming environment, where they are encouraged to explore products and ask questions without hesitation. The service is described as exemplary, with staff going above and beyond to ensure customer satisfaction. Customers have also been pleased with the quick turnaround times, whether for device repairs or replacements. Overall, Verizon’s Albuquerque location is highly regarded for its friendly, helpful staff and convenient services that make shopping and support easy and reliable.
Alberto is excellent!!! Great customer service. Security is very racist very nasty attitude.. the only thing that kept me from going else where was the customer service! Other than that watch security!!
March 2024
I touched everything they had out on display. And they encouraged it.... Carefully. I made one alarm go off and they were ok with that too. I didn't get everything I needed but not because of the sales guy. He was great. But I was there because of the insurance. And he did what he was supposed to. And saved me money... read full comment
February 2024
Quick and friendly service. Christian really knew what he was talking about and worked hard to find the best options for me.
