Enterprise Rent-A-Car
Car RentalHours:
737 Albany Shaker Rd, Albany NY 12211 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car provides a generally good experience with fast check-in and check-out and a simple, quick return process. The staff is friendly, pleasant, very accommodating, and willing to go the extra mile. Customers report receiving clean, sanitized, and comfortable vehicles. However, there can be issues with vehicle condition, such as dents and scratches. The gas policy is sometimes not explained clearly, leading to unexpected charges. Adding additional drivers not present at pickup can be inconvenient, requiring a visit to another facility. There is also occasional unclear communication regarding tolls and billing, with some customers not receiving a print statement. Despite these occasional drawbacks, many customers have a positive experience, citing upgrades and excellent service, and plan to return.
Most Recent Reviews
September 2024
Lady at Albany airport was great (forgot her name). Lucinda??
September 2024
Overall rating of this place is good. Fast check-in and check-out. Clean car. However the gas policy is not explained clearly. It charged me a full tank while I drove less than 1/4 of the tank. I did not receive any print statement. When I read my email at home, it is already too late to complain.
August 2024
it would have been nice to be able to add my adult children to the car rental since I had all of their licenses at the airport even though they were not present. We had to go to another facility after they arrived to add them. We have been able to do this with other rental agencies. Otherwise, everything was fine.
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