Budget Car Rental

Car Rental
Hours: Budget Car Rental is a popular car rental company that has received mixed reviews from its customers. While some customers have praised the company's excellent customer service, friendly staff, and reliable vehicles, others have expressed frustration with unexpected charges and issues with drop-off procedures. One customer, Denise O. Saporito, Esq., had a positive experience with the company's staff. She was able to get a new reservation in her name and with her credit card, despite the initial issue of the car being reserved under her husband's name. The agent, Whitney, was professional, knowledgeable, and worked hard to resolve the problem, ensuring that Denise could visit her aunt before she passed away. Another customer was more than satisfied with the price, the car, and the staff, and would rent from Budget again if the need arose. However, some customers were unhappy with being charged over $20 for a gas tank that was shy of 6/10 of a gallon, and others reported issues with additional charges on their credit cards that were later verified as unnecessary. Despite these occasional issues, many customers have expressed their loyalty to Budget, citing the company's excellent customer service, the ability to get the car they selected or an upgrade, and the quick and easy drop-off process. Overall, Budget Car Rental seems to provide a mixed experience, with the potential for great service balanced by occasional problems with unexpected charges and drop-off procedures.

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1. Albany, New York