“They gave me a free upgrade because the car I requested wasn’t there, it was literally the closest car rental to the airport exit, and the two individuals I worked with at drop off and pick up, did their job with a smile and politeness that is painfully and obviously missing nowadays. Very, very happy switching to National for the very first time. They have definitely earned a customer for many years to come.”
“Pick up and drop off were exceptionally smooth, taking a total of 10 minutes or less. Everyone at enterprise was warm and welcoming and happy to get us exactly what we needed. Vehicle was great, no issues at all. We will definitely rent from them again!”
“Enterprise is the best car rental agency! From the pick up to the return! This year we’ve rented from Punta Gorda Airport, FLL Airport, Naples FL airport pulling road and Albany NY! Each location was easy to work with and super friendly and efficient workers!”
“I had a fantastic experience with Express when they took me to Albany Airport early in the morning. Their service was prompt, professional, and incredibly reliable. The driver arrived on time, and the ride was smooth and comfortable, which made my early start much less stressful. I highly recommend Express for anyone needing a hassle-free airport transfer!”
“Booked through Costco travel for a good price. I filled out the form to provide my flight info since Alamo told me they would stay open late if my arrival was late due to a delayed flight...great peace of mind although we made it before closing. Easy walk to cars in garage right across from baggage claim. Staff were friendly and efficient. They did not try to sell me options that I didn't want. They even gave me an adapter for my phone to connect for GPS, and made sure I was able to connect and get guidance before I left the facility. Clean and very nice vehicle. Drop off was similarly quick and easy. Great price and rental experience.”
“A special shoutout to Mohammed at the front desk. We arrived late for our reservation and the SUV available was simply too big for our needs and hard to maneuver for our primary driver and as she pointed out a real gas-guzzler. He cheerfully and seamlessly found a workaround—undid and redid all the paperwork and wrangled a smaller and nimble SUV that delighted her. He was pleasant, kind and patient and we’re grateful for the help.”
“Usually my husband and I will rent cars from the Albany airport if we are planning on doing a little road trip that’s not as suitable for our own personal vehicles, which is a bit of a hassle in and of itself. We found that there was this location on Central Ave and will not go back! I pre-booked my rental & we got our car in less than 5 minutes…the rates were even better! We got a brand new car for our ride. The return process was super easy and staff was attentive…received my final bill in email in less than an hour! We will for sure be opting for this location instead from now on :)”
“I decided to write a positive review since I almost didn’t rent from here because of all the bad ones. The guys working there were all very professional and accommodating, especially the guy who was washing the cars outside. He made sure I knew the opening hours and let me drop the keys to him so I didn’t have to wait in a very long line when retuning the car. The reason I didn’t give 5 stars is for the opening hours. It’s a little ridiculous this places closes at 2 pm on the weekends with no after hours drop box for the keys. I had to take a weekly rental back a full day ahead of time because of the limited opening hours.”
“Pickup and drop off were easy. I'd do it again. One thing keeps it from being 5 stars - we were charged for a second driver despite booking with AAA. After a long flight we didn't think of this. I contacted them after the trip and have not heard back. I would advise others to know what your discounts are! Update:Bumping this down to a 1 star- I got a response from the owner below. I contacted them, over email they said they were wrong and to call them to get a refund. I called and the support line did not refund my money and had to 'escalate' my case. They swore I would get called back. It has been a week and nothing. This has not been a good experience. Final Update: I finally got dollar to refund the extra driver charge. I took multiple attempts to get support to respond but eventually they responded and refunded the fee.”
“The entire rental process was very smooth. Especially the drop of process. Jamal at the albany international airport was extremely pleasant and provided clear instructions for an efficient drop off and prevented me from missing my flight. Very friendly and informative. Outstanding customer service.”
“Rent a car for one day and the experience from beginning to end is amazing. Before renting I was actually a little bit frustrated after I saw the rate. But all my previous experience with Avis are brilliant so I decided to give it a try. The whole process is smooth except that you do have to wait as it is always a lot of people. The car is very nice, they upgrade the car from full size to minivan (not SUV what is worth to mention) when no car available by the time I pick up my car with no extra cost. Something worth mentioning is that after returning the car, I found that I forgot something in the car the next day. Went back here and it only took me 20 minutes to get things back from the vehicle. The booth staff are so kind to help me check with his manager and other co-workers about my stuff while they are super busy. Everyone, customer service, returning staff all of them are so helpful. Manager Joe, you really are a fantastic leader and your team is amazing. I think since the company is so popular, so it is always busy.”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
