L.L.Bean is recognized for its high-quality apparel and excellent customer service. Many customers praise the quality of items like button-down shirts, noting their durability and reliability over time. Shoppers appreciate the helpful and friendly staff, who go out of their way to assist, whether by bringing out various sizes and styles or checking storage for specific items like winter coats. The store itself is described as spacious and well-organized, creating a pleasant shopping experience. However, some customers express concerns about the pricing, finding items to be expensive and feeling that sale advertisements do not reflect genuine discounts. Despite these concerns, the overall shopping experience is often positive, with customers valuing the quality of products and the attentiveness of the associates. The store offers a traditional Northeastern shopping experience, making it a go-to destination for those seeking quality outdoor and casual wear.
The staff here are always helpful and friendly. I feel like they really care.
February 2024
Nice big store, and it's connected to the mall, so you can go and shop after you leave l.l Bean.
January 2024
I used to like it more. But it has big advertisements 50% off, but hardly anything is on sale in the store. Everything's super expensive and the quality doesn't seem to be getting much better. They barely made four stars. I wish there was a Patagonia instead.
