The Ramada Plaza by Wyndham Albany offers a stay defined by its great location, attentive customer service, and good value. The staff is consistently described as genuinely welcoming, friendly, cordial, pleasant, and concerned about guest comfort, often providing first-rate service to resolve issues. The rooms are spacious and larger than others in the area for a comparable, moderate price. However, the property is very dated and in clear need of upgrades and renovations, which are acknowledged as an ongoing process. Guests note the hotel can feel lacking, with outdated bathrooms, old air conditioning units causing noise, worn furnishings like stained beds and loose sheets, and visible wear such as peeling wallpaper and water spots. Amenities are limited, with a complimentary continental breakfast available but issues like an inaccessible pool during renovations noted. While security with regular patrols is a plus, the outdoor areas are not the best kept. For those needing an adequate place to stay for the night who prioritize location and value over modern comfort, it checks the boxes, but expectations should be set for a property showing its age.
The room was clean but the bathroom was so crapy. Bath old and toilet so low and so shaker qns big hole in the door . The guy at the front desk and really nice .
June 2025
They are customer service is very bad one of the Indian old woman he is very rude there are room service also very bad
June 2025
Rooms and hallways smelled and not clean. Bathrooms had hair everywhere, sheets had stains on them, and had to change my one at least once. So bad.
