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“Mark & Dave sent a text 30-40 min before arrival - very much appreciated
They pointed out a couple marks, pings in the piece of furniture before placing in my home.
They removed all packing material and asked if I wished to clean space before placing it.
They were professional and customer focused”
“I went there and Chris helped me out greatly. Even though it was a web deal, he took care of the signing up and everything . 5 star!! Got 5x10 for under $20 a month !!!”
“Shazam was very polite and patient. He even accommodated me when I express concern that the space may not be large enough. He showed me the space so that I was reassured that it was more than enough space for my things. I appreciate it. I will continue to use Extra space storage and recommend the business to my friends and family.”
“Euri and Jimmy were both EXCELLENT!
They were efficient and worked as a team.
They have a hard physical job but their attitude was like ....we are glad to be here and happy to help you with your new furniture. Both were friendly, sociable and strong!. If only all young guys had their attitude!”
“Process was simple...easy to pick the size of the unit, documents are explained, payment is simple to make. The instructions and map are understandable. The unit is just the right size, clean and dry.”
“Lisa is the manager at the 40 N. Russell Road store in Albany New York. I can’t say enough wonderful things about her. She is there for me whenever I need her. She has a beautiful caring personality and has helped me in more ways than you can imagine beyond just storing my things. She is an asset to your company in every way. Kathleen C.”
“We were lucky to have found this facility for my daughter during her college years. From start to finish Melissa made it an easy process to maintain as well as end when she recently graduated. Thank you!”
“I've had a fantastic experience with Menands Self Storage From the moment I walked in, Joell and Mia were friendly, professional, and incredibly helpful. The entire facility is clean, well-lit, and secure — which gave me peace of mind knowing my belongings were in good hands.
The process to rent a unit was quick and straightforward, and I really appreciated the flexible hours and easy access to my unit.
Highly recommend this place to anyone looking for a reliable, safe, and hassle-free storage solution!”
“I visited the Albany location central ave, a young man named Jamell helped me. He was super professional, kind, and beyond helpful with this stressful situation. The facility was super clean and made me feel like my belonging were safe. Thanks again Jamell! You rocked buddy!”
“The manager Jason was a great help. He went above and beyond to get our trailer ready for travel. He was kind polite knowledgeable couldn't ask for a better person to represent your company. Would definitely recommend him. Thank you”
“Really good friendly experience. Super affordable and simple. Always plan around 9-5, once that’s set, even so if you’re going to be late, they are pretty lenient you call and are reasonable. Simple in and out. Should have more service way cheaper that uhaul and the other places!”
“Moved from upstate NY to Austin with 3 U-boxes. Drop off was great and the boxes were dropped with a forklift right where we wanted them. Pickup was just and great and on time.
Delivery was faster than quoted and access at the facility in Austin was really easy.
Extremely happy with the whole experience. Every staff member we encountered went above and beyond and way a joy to interact with. Would rate 10/10 and recommend 100%.”
“OK. I’ve used this location several times, it’s convenient, right off the highway on and off. Never had a problem with the staff, very polite and professional. The other day while returning a truck that I rented, I went to use the restroom, which is a single stall. There was this young man sitting backwards on the toilet, using the tank as a desk, where he had all his drug paraphernalia laid out and was in the process of shooting up drugs. I have no idea if this person was a client of U-Haul or he just walked in to use the restroom. Definitely unacceptable. What if I would’ve walked in with my daughter and she had to use the restroom? And she walked in on this person without my knowledge. Something to bring to the attention of the U-Haul staff at 139 Broadway, Albany. Besides that I had no other issues with U-Haul. UPDATE. DID U-HAUL NOT UNDERSTAND THE REVIEW THERE WAS A PERSON SHOOTING UP DRUGS IN THE BATHROOM. IT NEEDS TO BE ADDRESSED.”
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“Phenomenal and polite movers- they handled an historic and heavy piece of furniture with ease. Whole process was simple including paperwork and they even arrived early. Couldn’t be happier!”