U-Haul Moving & Storage of Albany offers truck rentals, trailers, cargo vans, and self-storage, along with moving boxes and online reservations. Reviews note that the staff can provide impressive and helpful service, with some going well above expectations to solve equipment issues. The after-hours drop-off is also appreciated. However, there are consistent reports of frustrating wait times due to insufficient staff at the counter, especially at the beginning of the month. Some customers who made online reservations still faced long waits and had to repeat their information. Major concerns were also raised about vehicle safety, with some rentals reported to be in need of repairs, having issues with lights, wipers, acceleration, and tires. While some management receives high praise for superior customer service and resolving issues, the experience with equipment and wait times can be very inconsistent.
In the Albany location the staff was both helpful and informative
February 2026
Location was great . Customer service was quick and accommodating.
January 2026
The employees here are awesome. I've always had super pleasant experiences with all of them. They are always very friendly and helpful, and quick with getting me in and out the door. Thanks for making my trailer rentals easy and pleasant :)
