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“We needed to change over Spectrum from a co-op bulkrate billed account to a personal account. We spoke with Axel & the manager Charles at the Bayside location and they were both extremely helpful in making this transition as smooth as possible, with no service interruption. They patiently went over our options in detail and we came up with a plan that worked for our needs and budget. Thank you!”
“Kevin is a very kind and patient representative. He helped me resolve an issue where the warehouse shipped me an extra phone by mistake. The whole process took an hour, and he even called the back office to ensure the phone was returned and the extra line was removed so I wouldn't be charged. 5-star service! I really appreciate how he resolved my problem in the store.”
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“I had an excellent experience at the T-Mobile store in Bayside thanks to Kang. He was incredibly helpful, patient, and truly went above and beyond to get us the best possible deal. Kang took the time to explain all our options clearly and made sure we felt confident in our decisions. His dedications and outstanding customer service made the entire experience smooth and stress-free. I would highly recommend working with him!”