“We spent the afternoon with Praveen at the union turnpike store
He was professional patient and knowledgeable
We are giving him the highest ratings !!”
“Stopped in the store this morning for assistance with transferring data from one phone to another. I thought I was going crazy because I'd been unable to get the transfer to take.
Enter Gregorio. He helped to navigate the transfer and confirmed that it wasn't me, but a malfunctioning phone. He was patient, pleasant and attentive to my concerns. He provided next steps that were easy to understand and execute. Gregorio made this experience easy. Thank you, Greg!”
“I had an outstanding experience at this T-Mobile store thanks to Chris Chen and Allen Ma.
I came in needing to upgrade an old 2G line to 5G, and the process involved a lot more paperwork than I expected. Chris and Allen were patient, professional, and kept me informed every step of the way. They made sure I was comfortable throughout the entire process and took the time to explain exactly what was happening.
They also helped me maximize the available promotion and upgrade to the best phone I qualified for, which I really appreciated. At no point did I feel rushed or pressured.
The store itself was clean, organized, and well maintained, but what really stood out was the exceptional customer service. Chris and Allen went above and beyond to make what could have been a frustrating experience smooth and stress-free.
Top-tier team and a top-tier store. I’ll definitely be coming back for any future T-Mobile needs. Highly recommend!”
“Had a warranty exchange done and all my info transferred with easy process thanks to Jhonny! He has so much patience and is very helpful. Anyone who needs help with things, this is the store to go to!”