“Lisbeth is an excellent customer service representative. She's attentive, polite, and respectful. Ask for her when you come to this store at Junction and 57th Avenue. She's ready to answer any questions with kindness and confidence.”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“Thank you Chris and Vinny! They helped me switch from an ancient iPhone 13 mini to a new iPhone 17, their patience to help me through the entire process made it a BREEZE!
Love being a Whitestone native with a good T-Mobile in the neighborhood.”
“I love this spectrum store all the girls where so helpful, patience and nice and help my father and I with the help we needed theses ladies truly need a raise. ??❤️??”
“I want to recognize Stephany and Evelyn from T mobile for their outstanding help in fixing my account .They were knowledgeable, patient, and made sure the problem was fully resolved.Thank you for your great service.”
“Azizi Farida and Vays were both professional and respectful of my needs. I was concerned about losing all my data when purchasing my new phone. It went fantastic!! Also they fought for every bit of discount for me thanks alot”
“I usually dont write reviews, but had a truly amazing experience in this store getting a new mobile plan. Lucas provided excellent and efficient service. In past experience, it would take 1 hour plus to get a new plan setup and new phone, he handled everything in 20 minutes. It may take you longer to find parking on Austin street than be in and out.”
“We went there with my husband cell phone and we get a great service provided by Valentina Velazquez! She helped us with a great patience and respect to us … to make sure we don’t loose important information and contacts from our phone…..we thanks ? blessings for her .Thank you!!!!”
“We needed to change over Spectrum from a co-op bulkrate billed account to a personal account. We spoke with Axel & the manager Charles at the Bayside location and they were both extremely helpful in making this transition as smooth as possible, with no service interruption. They patiently went over our options in detail and we came up with a plan that worked for our needs and budget. Thank you!”
“Here's to overworked undervalued employees and overly sensitive patrons. I can't believe some people take the time to cry about their experiences instead of giving hard-working people some Grace. May you never fall asleep on the job because you're exhausted from the night before with your child or any other emergency and then have some whiny person file a complaint online instead of giving you a break.”
“Christina is fantastic! A few days ago, I stopped in to upgrade my phone and service, and she turned what is usually a routine process into an enjoyable experience. She handled the setup of my new phone and transferred everything from my old device quickly and seamlessly. While we waited for the transfer to complete, she was friendly, engaging, and great company. Her professionalism, efficiency, and positive attitude made the entire visit a pleasure. Christina was incredibly helpful from start to finish and absolutely deserves a 10/10!”
“I had an excellent experience thanks to Guisel, the Spectrum representative who assisted me during my visit. She made the whole process smooth and pleasant. She helped me with everything I needed, offered great advice, and was truly amazing. For the first time, I can honestly say someone deserves a full 5 out of 5 in customer service. Thank you, Guisel, for your outstanding support!”
“George not only came to fix our connection on Christmas Eve…but he also suggested a better, faster service option for lower cost! He called the office for us, found a better service and got it switched. Amazing!”