The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. Committed to providing secure, reliable, and affordable delivery of mail and packages, USPS manages over 30,000 retail locations and processes 47% of the world's mail. This location on 5517 Broadway offers walk-in passport services. While the post office has been described as "not terrible" by a long-time resident, there are areas for improvement, such as staffing and the building's condition. Customers have experienced long wait times and inconsistent customer service, with some exceptional employees balancing out the less positive experiences. Despite these challenges, the post office has been praised for its efficient passport services, with one customer describing it as "one of the best post offices I have ever visited." Overall, the USPS strives to deliver a secure and reliable service, though budgetary constraints and other factors can impact the customer experience at individual locations. The organization continues to innovate and work to improve the experiences of the 157 million addresses it serves across the United States and its territories.
They tell you to call so packages can be hell but the number doesn’t even work. (800) 275-8777 This place has got to do better. There is just so much wrong with this post office
July 2026
This post office is the best and I waited comfortably and this was my first time getting my passport book.
And I rate this location 999 Trillion Stars.
July 2026
They didn't even try to deliver my package. We were home all day. Now it says I can't have it re-delivered. I have to go to that nightmare of an office and pick it up. Ridiculous.
