The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. Committed to providing secure, reliable, and affordable delivery of mail and packages, USPS manages over 30,000 retail locations and processes 47% of the world's mail. This location on 5517 Broadway offers walk-in passport services. While the post office has been described as "not terrible" by a long-time resident, there are areas for improvement, such as staffing and the building's condition. Customers have experienced long wait times and inconsistent customer service, with some exceptional employees balancing out the less positive experiences. Despite these challenges, the post office has been praised for its efficient passport services, with one customer describing it as "one of the best post offices I have ever visited." Overall, the USPS strives to deliver a secure and reliable service, though budgetary constraints and other factors can impact the customer experience at individual locations. The organization continues to innovate and work to improve the experiences of the 157 million addresses it serves across the United States and its territories.
Worst service of any post office. Saw no less than 5 different employees and still waited over 30 minutes to drop off a package with only 3 people in front of me. At one point there was not a single person helping a customer for over 5 minutes.
April 2026
One of the mail female carier took a package that was in my mail box look at it,and then put it in a different mailbox i make the complaint with the postmaster and nothing was done and I lost $ 233 dollars my watch ⌚️.
March 2026
Don’t believe the walking hours for passport applications, was there since 7:30 am just to be told at 8:00 they decided not to take any walk-ins. Even though I make sure I pass by the day before and asked them, I was told yes. Horrible service and waste of time.
