Verizon offers a mix of services and experiences for its customers. Many appreciate the ease of online ordering and locker pickup, which allows for quick visits to the store, though parking can be challenging. While some customers find the in-store service satisfactory, others have expressed frustration with customer service response times and connection issues. The staff, particularly a manager named Ana, received high praise for their knowledge and assistance, making a significant positive impact on customers' experiences. The store provides convenient bill payment options and maintains a clean environment. However, the small size of the location and limited services, such as an out-of-service wheelchair lift, have been noted as areas for improvement. Overall, Verizon is seen as a reliable option for phone and internet services, but there are aspects of customer service that could be enhanced.
I call technical service and they don't put me through to a human. I'm tired of calling them
September 2024
Service is mid and how come customer service is on the other side of the world ? Why did it take 15 minutes to get internet connection. I didnt even get a notification saying their were connection issues. Maybe i need to go back to basic cable
May 2024
Love them had gotten a new phone the lady was very nice and respectful. loved how welcoming they are
