Verizon offers a mix of services and experiences for its customers. Many appreciate the ease of online ordering and locker pickup, which allows for quick visits to the store, though parking can be challenging. While some customers find the in-store service satisfactory, others have expressed frustration with customer service response times and connection issues. The staff, particularly a manager named Ana, received high praise for their knowledge and assistance, making a significant positive impact on customers' experiences. The store provides convenient bill payment options and maintains a clean environment. However, the small size of the location and limited services, such as an out-of-service wheelchair lift, have been noted as areas for improvement. Overall, Verizon is seen as a reliable option for phone and internet services, but there are aspects of customer service that could be enhanced.
First off, I want to say I am grateful for whoever stolen my iPhone 15 plus! Second off, I want to thank GOD for getting me a new iPhone! And third, I am so grateful for Verizon Wireless! Greatest company ever! Plus, I got my $40 dollars activation fee waived! GOD is good:)
April 2026
Nicole was the best! She helped me set up my phone after 3 days of frustration. She made the process very simple and easy. I recommend asking for her whenever you're at the Fordham location.
April 2026
Sean was a very helpful after all my frustration with my phone he helped me solve the problem stayed positive and very respectful . 5/5 !!
