Verizon's Bronx location stands out for its exceptional customer service and knowledgeable staff. Customers frequently express delight in their experiences, highlighting the friendly and helpful nature of employees. Many reviews specifically mention the outstanding service provided by team members like Isiah, who is described as the heart and soul of the store, and Shiara, who attentively listens to customer needs. The manager, Jamal, is praised for his ability to provide special deals, ensuring customer satisfaction. Reviews also commend service agents like Charlie López and Gerardo, who are recognized for their kindness and courtesy in resolving issues promptly. One customer shared a moving account of overcoming a year-long problem with the assistance of the staff, emphasizing their dedication to listening and providing ongoing support. Customers appreciate the convenience of in-store appointments and online services, including free shipping and express lockers. Additionally, the staff is noted for their technical skills and willingness to assist those who may not be technically adept. Overall, the Verizon Bronx location is characterized by a team that genuinely cares about their customers and goes above and beyond to meet their needs.
Sales rep Shiara with the outstanding customer service. Listened to my needs and executed what I needed done, and took the time to make sure I was all set up until the very end. 10/10
February 2025
I am extremely delighted with the service received from service agent Charlie López, I recommend him for his kindness and courtesy.
January 2025
Traded in my old I Pad for a new one, I should have gotten a big discount but As zi look at my bill, ai see I haven’t gotten it as I was told. Verizon is charging me for an extra line, This should have taken care of when I traded my lad I Pad.
