Verizon's Bronx location stands out for its exceptional customer service and knowledgeable staff. Customers frequently express delight in their experiences, highlighting the friendly and helpful nature of employees. Many reviews specifically mention the outstanding service provided by team members like Isiah, who is described as the heart and soul of the store, and Shiara, who attentively listens to customer needs. The manager, Jamal, is praised for his ability to provide special deals, ensuring customer satisfaction. Reviews also commend service agents like Charlie López and Gerardo, who are recognized for their kindness and courtesy in resolving issues promptly. One customer shared a moving account of overcoming a year-long problem with the assistance of the staff, emphasizing their dedication to listening and providing ongoing support. Customers appreciate the convenience of in-store appointments and online services, including free shipping and express lockers. Additionally, the staff is noted for their technical skills and willingness to assist those who may not be technically adept. Overall, the Verizon Bronx location is characterized by a team that genuinely cares about their customers and goes above and beyond to meet their needs.
Thank you so much to Kazi and the rest of the team! Kazi was extremely patient and helpful in setting up my family with Verizon. He even went on to explain detail by detail of what our plan would consist of to ensure there were no surprises. Extremely grateful and happy with his services!
March 2026
Gerardo was definitely amazing bro knowledgeable and patient!!! Keep up the good work and stay amazing
March 2026
Amazing experience!! Simone was literally thee best. She helped me get my account resolved!!
