Duane Reade is a New York pharmacy with convenient locations for prescriptions, photo services, and day-to-day health, wellness, and beauty needs. The staff are incredible, awesome, top notch, and consistently great. They are pleasant, calm, professional, and show empathy, even when dealing with difficult customer interactions or tough circumstances. Employees are helpful and go out of their way to assist, such as resolving insurance issues, offering clear explanations, and providing suggestions. The photo service is efficient, with passport photos finished quickly, and staff may assist with editing or printing documents. The store is very busy and can feel understaffed, but the experienced pharmacy staff work hard to keep customers satisfied. They handle time-sensitive medications and vaccinations efficiently, allowing customers to be in and out when they show up on time. Despite the pressure and high traffic, the pharmacy provides many years of excellent customer service.
Your prescription will never be ready when you arrive. When I asked the pharmacist what I could do to have the drugs ready for pickup on time he told me to go to a different pharmacy. So if you value your time, get your prescriptions elsewhere
July 2026
I waited on hold to speak to pharmacy 1 1/2 hours; wait for. Pharmacy tech 30 minutes; wait for Walgreens rep 20 minutes. Trying to arrange for delivery of meds. Total system breakdown. I give up. Tried reaching store mgr - no answer.
July 2026
Great staff. They will do everything humanly possible to help you. You will be a very happy customer.
