Duane Reade is a well-regarded pharmacy in New York, boasting over 200 convenient locations that serve the community's health, wellness, and beauty needs. The pharmacy operates with set hours: Monday to Friday from 9am to 1:30pm and 2pm to 9pm, Saturday from 9am to 1:30pm and 2pm to 6pm, and Sunday from 10am to 1:30pm and 2pm to 5pm. Despite some mixed experiences, many customers appreciate the store for its reliable service and well-stocked inventory. One regular customer shared a positive resolution regarding a misunderstanding with security, highlighting the effective communication with management. This customer also praised the store for its great prices, making it a favorite shopping destination. While some reviews mention slower service at the register due to limited staffing, others express satisfaction with the pharmacy's performance compared to other local chains. One loyal customer particularly emphasized the efficiency of their online order deliveries, noting that items arrive quickly and accurately. Overall, Duane Reade is seen as a local, convenient pharmacy that meets essential needs while striving to improve customer experiences.
Five stars for Brianna. Watched her chase after a customer who left their wallet. That kind of care and customer service is hard to come by.
October 2025
World’s worst pharmacy. Incredibly slow and multiple times I’ve had to call to get them to even fill a prescription that’s been sent over because they’ll just forget to process it. And you’ll never sit on hold for less than 20 minutes and you’ll be lucky if you even get through. Avoid at all costs.
May 2025
Corporate has absolutely destroyed this store by refusing to staff it to acceptable levels. The pharmacy is constantly understaffed, there is only one register ever open and the aisles are filled with packaged products from shipment still.
