This Foot Locker location presents a mixed but ultimately positive customer experience. The store is noted for having a large selection with multiple floors, including an exclusive section for rare sneaker releases. The overall vibe can be very cool, with some staff members receiving high praise for being excellent, very helpful, and on point. A manager was highlighted for exceptional service in assisting a customer with their new purchase. The store's helpful and respectful employees are a key strength, contributing to a recommendation from customers. However, there have been significant instances of unprofessional behavior from staff in the past. Customers reported experiences where employees were not helpful, displayed a nasty attitude, and were seen laughing at customers with a security guard. There were also serious allegations of discriminatory practices, with claims that workers would pick and choose who to help based on race. A specific incident involved a worker refusing to process a credit card transaction and then laughing as the customers left. Importantly, multiple reviews confirm that the store has undergone a complete positive change. By August 2023, the staff became very helpful and respectful, leading a previously dissatisfied customer to revise their rating and fully recommend this Foot Locker. The turnaround in customer service is noted as surprising and commendable.
