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“Honestly I'm so glad I stopped by this mobile one of the best customer experiences I've ever had I spoke with the representative that goes by the name of Devv and he was amazing he helped me transfer all my data and acknowledged all my problems and gave me a solution and made sure everything was working with my new phone and I really appreciate his help he's one of the best when it comes to customer service and I appreciate his patience and his time that he took with me very good at his job and deserves a much appreciated tip.?”
“This is a team of great professionals ! Highly recommended! They are so helpful and they try to provide the best experience for the customer. We rarely meet professionals like them ❤️❤️❤️”
“My daughter and I visited the Tmobile at the Kings Plaza location today. I had an exceptional experience and service from Sharisse. From the moment we walked in, she made us feel at ease. She took the time to thoroughly explain the features of the phone my daughter was interested in, walking us through each process step by step. Not only was she incredibly knowledgeable, but her patience was truly remarkable. She didn’t rush through anything. She made sure to answer every question we had and reassured us when we were uncertain about anything. Her genuine care and attention to detail made the entire process seamless and stress-free. She even went above and beyond to ensure that the phone was set up exactly how she wanted it before we left the store and I even purchased a tablet while there. It’s rare to find such personalized and attentive service, and I truly appreciated how she made what could have been an overwhelming experience feel like a breeze. This kind of customer service is why I’ll continue to choose T-Mobile in the future!”
“I just went to this store on Xmas eve and Zen helped me connect my new phone to T-Mobile. They close at 5pm that day and I came in 445 or 450pm. I just got the phone at 4pm (2ND DAY FEDEX)and he went and helped even though it was past 5pm. I'm very grateful to Zen and Vince working overtime”
“I had a great experience at the T-Mobile store on Utica Ave and Linden Blvd today. The customer service was excellent from the moment I walked in. Cece, along with her store manager and the rest of the team, were extremely helpful, patient, and professional.
Cece really took the time to answer all my questions and made sure I understood everything about my service and options. The entire staff worked together to make the process smooth and stress-free. It’s not often you walk into a store and feel genuinely welcomed and taken care of, but that’s exactly how they made me feel.
I truly appreciate the great customer service and would definitely recommend this location to anyone looking for knowledgeable and friendly assistance with their phones. Thank you Cece and the team for such a positive experience!”
“We've been using Brooklyn Fiber for the past five years and it's been a great experience. Any issue we've ever had was handled expeditiously and without delay. I haven't found another provider this responsive and hands on. I highly recommend them to any business in the area.”
“I had a really great experience at this T-Mobile store. I originally just came in to pay my bill, but the Assistant Manager, Shanjida, ended up helping me switch to a postpaid account and get a new phone. She was extremely patient with me because I had a lot of questions, and she took the time to answer every single one without rushing me. She also explained my bill clearly and made sure I understood everything before I left. It’s not often you come across someone who is this friendly, knowledgeable, and genuinely helpful. Shanjida made the whole process smooth and stress-free. I really appreciate the great customer service!”
“Elisha Walker was so fantastically helpful efficiently qualified kind pleasant extremely helpful and really need to manager because of his efficiency in quality assurance to handle retail pressure quickly and innovatively in a timely manner Thank you so much Elisha You are appreciated Ms ROBIN A”
“Sergey, thank you for resolving our issue so quickly. You were polite, efficient, and made the process stress-free. I really appreciate the excellent service! You're the best!”
“We are absolutely thrilled with the service.
Unfortunately, I don’t remember the name of the manager, but we were helped by a wonderful associate named Aja — she was absolutely amazing. She explained everything to us, guided us through the whole process, and even stayed after hours to make sure everything was done properly.
We were setting up two lines and getting two phones, and she handled everything professionally and with a great attitude. She made the whole experience smooth and even fun!
Thank you again — we’re very grateful and truly impressed!”
“I was helped by Delon & Ron today. They were very respectful, patient with all the issues I needed assistance with during this visit. They also explained everything in a detailed manner. Many of the issues was fixed. I left feeling satisfied & will return if I need to due to this visit. I definitely recommend them. Thank y’all so much.”
“I had an amazing experience with the T Mobile representative Noel who helped me choose the perfect cell phone and accessories to suit my lifestyle. Noel was knowledgeable and patient, taking the time to understand what I needed instead of pushing me toward the most expensive option. Noel walked me through different models, explaining the features which helped me to compare the models.
I was impressed by how thoughtful and attentive Noel was throughout the entire process. He did not rush or overwhelm me with unnecessary talk. Instead, Noel offered honest insights, he highlighted the pros and cons of each device and made sure I felt comfortable with my choice. When it came to accessories, Noel recommended items that genuinely fit my lifestyle rather than just upselling.
By the end of the visit, I walked out not only with a phone and accessories I love, but also with the feeling that Noel had cared for me and truly values great customer service. T Mobile is fortunate to have such a dedicated and personable representative on their team. This was easily one of the best retail experiences I have had in a long time.
Thank Your so Much!”
“Super helpful! I was having trouble with my SIM giving me SOS and the chat support was making it worse. I came in and Alan and Elyse jumped right in to take care of me and finally my issue is resolved. Really appreciate it here ????”
“Sasha and Elvis were extremely helpful for switching me over from Verizon and getting me set up with a new phone! We had some difficulties getting the number released by Verizon and they were both so patient and helpful — and they ensured my phone was working well with my existing number before I left the store. Really great customer service I would recommend this location to everyone”
“Had an amazing experience at the T-Mobile store today! The staff was super friendly, professional, and really went above and beyond to help me. Excellent customer service and a great atmosphere – highly recommend this location!”
“Something told me to check on this stores review because of the customer Lyubov that left such and insulting lying review on these guys. These gentlemen tried helping her in every way because her billing was a tad bit messed up due to t-mobile funky system and she kept on so rude even insulted the manager about her $800 bill being his monthly pay cheque which he defended himself and told her to not watch his pockets that this is professional business and he does not want to make it a personal matter. She was then using his personal cellphone for her to talk to customer service with which she kept insulting and pointing fingers in his face where he then asked for her to let customer service know to call her by her personal phone so he can have his cellphone back and go back to his place of work. This team is super nice. Super attentive, very good gentlemen. Awesome location.”
“Idalia was a pleasure speaking with and she was excellent in terms of, consumer services. We need more individuals like her!!! I felt secure and comfortable when receiving information pertaining to my account.”
“I want to say a huge thank you to Mo, the ASM for helping me to get my mom’s phone back up and running. She is older and needs to stay connected especially in the case of an emergency. I received a warranty phone from Care and it was an issue. Thankfully going into the store Mo stayed calm and cool like the other side of the pillow and ensured that the phone worked and my mom was good for work tomorrow. The store was also extremely busy but the team was engaged with every client and people were leaving happy and content! Please continue to support this location because they are great at what they do!”
“Excellent service, greeted me as I came in with no wait time. Sayed was fast , professional,and showed me how to correct my problem on own if it happens again. Won't go to other stores if I can help it!”
“DAVONTAY WAS A GOOD HELP WHEN I WALKED INTO THE STORE AND WELCOMED ME WITH KINDNESS, HIS CUSTOMER SERVICE WAS TOP QUALITY WE NEED MORE SERVICE LIKE THIS. I RECOMMEND HE BE PROMOTED TO MANAGER.”
“Lancie the Assistant manager is the best manager in the whole Brooklyn. The whole staff is also amazing. The assistant manager needs to work in head quarters because her service is 5 star service.”
“Had a great experience from the second I walked into the store. Michelle was very knowledgeable and patient as she worked with us. I switched from android to iphone and she made the process so seamless. Thank you!”
“Pablo is the absolute best representative here. The price quoted was the monthly bill. Very great with technology as well. He owns and wears the meta glasses and i just had to get a pair as well. Im so happy with my experience. You need a new phone and a no nonsense experience. Speak to PABLO SOTO”
“A short stop+a quick word to review. I had to come out and replace and upgrade my old Galaxy Z Flip 3 to the newer Z Flip 6. The top of my Z Flip 3 had stopped functioning so therein lies the reason for the stop. Justin was the rep that helped me out and was patient. Unfortunately, they didnt have the phone in the particular color that I was seeking and I had to go to the Kings Plaza location, but that didnt stop Justin from being helpful. He let me keep USB-C dongle that allowed me to use a mouse to access the top apps on my phone. He also helped me set up my Z Flip 3 replacement phone that I received. A good rep all around. Thanks Justin!”
“I had the pleasure of working with James. He was extremely resourceful, respectful and informative. He was incredibly patient and took his time to explain all details needed. Wonderful location, ask for James or Bianca :)”
“Had to return a spectrum box, thank goodness i arrived as soon as the store opened because they usually only have 1 person behind the register and 1 on the floor to help with questions. This store can get crowded quickly so arrive as early as you can.”
“David went above & beyond to provide us with top tier service. Very informative, patient & efficient. Thank you David!
- ur biggest fans (zoe & xena)”
“Had a great customer service experience today. Although I walked in stressed, the person who was helping me was patient and resolved all of my issues and I upgraded my phone successfully. Thank you!”
“Thank You and Appreciation ✨
At this branch, I was assisted by Eka Kupatadze – a true professional, attentive, and very knowledgeable.
I want to sincerely thank Eka for all her help and support! ?
Employees like her truly raise the quality of service. ?”
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“We went in today just for a screen protector and ended up with a Ipad and my monthly bill was lowered! Thats was a total win, thanks to Richard and Brian for helping us and taking good care of us while shopping!”