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“I had a great experience working with Jacob at T-Mobile on Fresh Pond Road. He was extremely professional, knowledgeable, patient, and helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I had the best possible experience. Jacob was friendly, attentive, and truly went above and beyond to help. I really appreciate his excellent customer service and would highly recommend him to anyone looking for assistance at T-Mobile!”
“Keith and Gina help set me up with two new iPhone Pro maxes fantastic service. Excellent promotions could not recommend the store highly enough come by and ask for Keith.”
“Highly recommended location. Very knowledgeable and professional. Reshna’s attention and disposition to best service the customer needs is outstanding. Literally choose to commute from NJ due to the quality of service.”
“Let me tell you this girl nabeehah has a lot more patience. I was having so much issues with my ID verification but she did not give up. I ended up verifying my ID and got a new phone with a very good discount. 👍👍 I am not very good with technology but she even helped me set everything up for me😀😀”
“I visited the T-Mobile store today and had a very good experience. The staff was friendly, patient, and helpful. The manager was also a very good guy—professional, kind, and willing to help. They answered all my questions clearly and made sure I had everything I needed. I recommend this store for great customer service.”
Open 24 hours
15 Maiden Ln #1101, New York
Internet Service Providers
“This was a wonderful experience. Julia. T technician perfectly understood what was required.
I called as I could not access my internet on t TV. Julia patiently worked to get t internet visible at my end. As soon as the internet was visible, my password was. not working. After some brain storming she suggested we remove a symbol on t password and re-try it again. This time round it worked perfectly and I had the much awaited movie day I was looking for.
I was in particular impressed by t patience and professionalism. She talked me through the entire process and was ready to spend any amount of time to get my issue resolved.
The service could not get any better. Please keep it up.”
“Had a warranty exchange done and all my info transferred with easy process thanks to Jhonny! He has so much patience and is very helpful. Anyone who needs help with things, this is the store to go to!”
“Sales rep at T-Mobile name kelvin was great and patient, he carefully explained each plan and cost for each phone before anything. Ask for kelvin at the Baisley location!”
“I recently went to this T-Mobile store to upgrade my Samsung S20 Note, and I had a really good experience. Not only were the employees kind, they literally spent hours trying to help me get all of my information transferred to my new phone. And when I mean hours, I mean HOURS! 😂 For some reason, my messages just did not want to transfer over.
Each employee took their time helping me while also dealing with a busy flow of other customers who needed assistance. Nobody made me feel rushed, and they kept trying until we got everything figured out.
I ended up with a good plan, a new upgraded phone—the Samsung S26 Ultra—and a good credit toward my new phone when I added another line, which worked out well for me.
Thank you guys for taking the time to help me out and being so patient through the whole process. I really appreciate it, and I’ll definitely be coming back!”
9AM - 1PM 2 - 6PM
33-16 Woodside Ave, Queens
Internet Service Providers
“George not only came to fix our connection on Christmas Eve…but he also suggested a better, faster service option for lower cost! He called the office for us, found a better service and got it switched. Amazing!”
10AM - 10PM
685 8th Ave, New York
Internet Service Providers
“I was looking for accessories for my Iphone and this was the best place I found at Times Square. Anthony is very kind and attentive, and helped me choosing the best option. I definitely recommend it.”
“Victoria is great she Explain my plan and what new phones I can get and how much I can get them for. Her math was on point. She did very good. She informed me about a lot of things and a lot of promotions. I appreciate the store. I love it here. I won’t go nowhere else.”
Open 24 hours
1412 Broadway, New York
Internet Service Providers
“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“I had a great experience at T-Mobile! Chresmely was very nice, patient, and helpful, and made sure I was taken care of from start to finish. The whole team was friendly and welcoming, and the overall vibe in the store was great. The music made the atmosphere fun and upbeat while still feeling professional. Definitely one of the best T-Mobile experiences I’ve had. Highly recommend this location!”
“Lisbeth is an excellent customer service representative. She's attentive, polite, and respectful. Ask for her when you come to this store at Junction and 57th Avenue. She's ready to answer any questions with kindness and confidence.”
“Eddy is hands down the best customer service rep I have ever met. Someone stole my phone and after a very stressful day of trying to find it, he was able to help me get a replacement phone same day!!! I had went to another location prior to coming here and they said they couldn’t do it, but Eddy was determined to make sure I left his store with a new phone. Thank you Eddy!!!!”
“By far the best store ever….,Anubis is very detailed and knowledgeable about all the products in the store and knows her job…,,I will make this store my on the go store to get all my products from Anubis.”
“Kendall and Ida provided the absolute best customer service possible and helped me resolve all my issues even staying past close. Will definitely return to Kendal for any additions or issues with my service”
“I had a wonderful very professional and pleasant representative by the name of Misa she took very good care of me she knew her job and she was very knowledgeable so thank you T-Mobile for this wonderful experience”
“Muskan was absolutely amazing! Muskan made our switch to Verizon so easy and stress-free. Very knowledgeable, patient, and kind, and took the time to answer all of our questions. The customer service was exceptional, and Muskan truly went above and beyond to make sure we were taken care of. Verizon is lucky to have Muskan on the team! Highly recommend!”
“Excellent customer service!!!
I’m not so tech savvy came into store to make a trade in the sales lady mis Shweta was very patient very nice and very professional, she helped me get a new fone and set it up with a smile!
Well definatly come back and send my friends!”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“John Cruz helped me with my new phone. I was at cvs & i thought i just clicked on one icon to answer pharmacy ?..but spam everywhere & latout on phone changed..i spent an hour to try to get things back to normal but i wasnt able to. I handed my phone to John, he somehow saw virus i clicked on , deleted it and in 2 mins was able to get layout i had back on phone. He did a great job & really fast”
“With all due humbleness I am. requesting that Shaba at the Rockaway store be commended for extra humble and respectful character her demeanor displays each and every time she’s approached by a customer. I am servant of the city of New York in many capacities, if Shaba would have displayed any adverse character that her job employed her to remain, I would then first to report her to supervisor throughout Tmobile company. So allow me to complement your good office for having her as your employee.”
“If you need anything done at T-Mobile, go see Joel J! He is an absolute expert at what he does. From the moment I walked in, he was friendly, patient, and extremely knowledgeable. He made the entire process completely seamless and took care of everything I needed with zero stress. Hands down the best customer service experience I’ve had in a long time. Ask for Joel”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“Jessica Buell, Mike Egbert, and Puja P. are the best! They make the Pilot experience incredibly seamless, from installation and pricing negotiations to just chatting about anything ISP-related. Truly the best team!”
“I had a fantastic experience at T-Mobile thanks to Jay and the entire team. Before heading to the store, I called to confirm they had the product I needed, and Jay quickly verified everything for me. She also explained that even though I was a business client, I could still complete the transaction in-store, which made the process much easier.
So me and my service dog took a stroll into the store, and the entire staff welcomed us with open arms — although I think my dog may have gotten the most attention! ?
Jay was absolutely fantastic from start to finish. She immediately understood what I needed, got everything sorted quickly, and clearly explained everything I needed to know to get my service up and running properly. She was professional, knowledgeable, patient, and genuinely pleasant to work with.
I’m very happy with the service I received and truly appreciate Jay’s professionalism and excellent customer care. T-Mobile is lucky to have her on the team!
Thank you from Chance & Me for your hospitality”
“This place is fantastic!! I work right next door from Verizon and they were able to do a trade in for me and got a new Samsung Galaxy S26 for me! Doni was able to help me and she did such a good job, she was very friendly and quick with her service so I absolutely recommend her to other people!”
“T-Mobile location on Fulton and Nostrand was phenomenal with helping me set up my new device all of the staff was amazing especially the manager Madison great customer service at this location”
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“Julissa helped us streamline the process of getting an appropriate phone for my mother. Her attention to all details was very helpful in deciding her a phone all the meanwhile keeping in budget and in a timely manner.”