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“Great location with great staff. Left the location on empire to move BACK here even though it’s further away from my apartment. It is with the additional 10 mins to drive here.”
“We had a great experience in New York with Avante Garde moving services. They spent time wrapping everything and stacking it in the truck carefully. Very thorough and great dispositions.”
“Kendra was very helpful and sweet ! She was very patient and informed us of the store promotions. She also showed us our unit personally and handled everything for us ! Thank youuu kendraaaa!!”
“Used it when it was a Cubesmart now back again. Currently in the process of rebranding from life storage to extra space. Has the usual frustrations of slow elevators and not enough carts but it does the job. Staff are super friendly and helpful”
“Shavon was a great help and assistance in picking the correct size room and payment arrangements to make the transition of storing the personal property. Shavon is a professional people person that makes you know you are in the right place for your property. ?????????”
“Jermaine was an absolute angel. I felt very welcomed from the second I walked in and he was very patient throughout the process. Stellar service. I’ve used other storage unit companies in the past but I will definitely do this one from now on. Very clean space and accessible floors.”
“I had a wonderful experience with Extra Space Storage. Steven , who I spoke to on the phone, was knowledgeable, helpful and courteous. I met Shaquan in person and he showed me two units and I was able to secure one of the units. This all happened in one day. The rates are great, and the customer service was excellent. I highly recommend this storage facility.”
“Jadira was so kind and helping too me and made things very easy for me. Im so thankful for her today aswell i use this storage last year and had a wonderful experiance”
“Sheila helped me through every step of getting signed up. She was extremely attentive, friendly, and helpful. If you want help or advice for rental units and to have someone real speak to you, find Sheila.”
“Came in 30 minutes before closing, Jordan was helpful in locating my unit, and refunding me for the prepaid lock I was charged for when signing up online, but as I had my own I didn't need one, fast efficient, good service.
Thanks”
9AM - 6PM
980 4th Ave, Brooklyn
Self Storage
“My husband and I are moving into a smaller space and we really needed help looking for something that would work with us both storage and finance. Darryn was really helpful in answering questions we had and we felt like he was putting our needs first. Definitely recommend.”
“Fantastic service the person who was helping me start using my unit was so kind and helpful! Def would recommend for anyone looking for decently priced safe storage!”
“I had a great experience at your store working with Sam. I came in an hour before closing, and she was incredibly helpful in finding my storage unit. Thank you for your professionalism.”
“Qualisha helped us get into our unit for the first time today, and even helped us move to a new one when ours was blocked with a pole. Great service and super helpful - would recommend to anyone needing storage in the area!”
“Minayah is an absolute angel. Great vibe - super friendly and informative. She answered all my questions + took the time to give me a tour of the facility and accompany me to my unit. You’re lucky to have such a great staff”
“Duane was not only informative, he was patient...I had questions. He was polite, listened, and took his time to assure everything I need was done. His level of customer service was greatly appreciated”
“The customer service was great, they welcome me with a great smile and they were very kind. Michael explained everything great and had a great experience and Keanna also was very helpful with my transfer unit.”
“Thank you for such a pleasant experience with my rental Eddie. You were patient and kind and definitely eased my concerns with renting. Such a clean and beautiful property.”
“Christina, Nate and Viola was welcoming and professional! They helped me with all my questions and gave me the best unit they could. This has to be the best Public Storage. I am happy I chose this one”
“The team is always courteous & have recently called when they noticed the unit was not properly secured. We were sent photos immediately after our phone conversation.
We have been with Extra Space for a few years and really loved the ease of parking as well as help from the staff!
Phoebe”
“We had the best experience working with U.Santini on our recent move! The entire process from our initial outreach to actual moving day was totally seamless and stress free. John and his crew, Elvis, Luis, Devonte, Andreas were so efficient, professional and kind to work with on the day of the move. Cannot recommend U.Santini enough!”
“I can’t say enough nice things about Sandra and Emmanuel at the cubesmart at 163, 6th st in Brooklyn
. They both were so patient and helpful. Definitely was not expecting this level of customer service at a storage facility but was pleasantly surprised. Always so nice seeing them. they always ask how we’re doing and how my kid is. Such a nice touch, cubesmart”
“This process went so smoothly. It was a last-minute decision. I moved back from college and they made accommodations very easily for me. The customer service was amazing. That facility is clean. It’s airy. I feel absolutely secure with my belongings there if anyone ever needs storage highly recommend extra storage.”
“This was such a good experience I wanted to leave a review, Israel was extremely helpful. He provided exceptional assistance, he took his time to not only help us find exactly what we needed but thoroughly explained the process and made sure my experience and duration of services was set up for my convenience. Thank you again amazing customer service :)”
“Jazmine was amazing to work with and made my experience at Extra Space all the more seamless and simple, guiding me thoroughly through the process. Highly recommend!”
“I'm extremely satisfied with the customer service at this location. The manager, Kendra, and employee, Chris, were incredibly accommodating when an issue arose in my unit. They quickly and proactively found a solution in seconds. Because of their exceptional service, I'm giving this location 5 stars and wouldn’t consider going anywhere else.”
“Renting a storage space for the 1st time, so far it has been smooth sailing. the location of the place is very convenient to get to, also easy to bring my belongings in n take them out.”
“I’ve had a wonderful experience with Todd at Manhattan Mini Storage. He’s done a lot to help with organizing my property. In addition always readily available when needed.
Thank you!”
“Had a wonderful great experience with La don lawson showed me around the facility made me feel welcome helped me greatly with my decision on where to put my things into storage would definitely do business with him and extra storage again and I will be recommending them to my friends”
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“⭐⭐⭐⭐⭐
I want to give a huge shoutout to Dameon J., the store manager at Extra Space Storage on Empire Boulevard in Brooklyn. Recently, I received a notice that my storage unit was due for a price increase, raising my monthly fee to just over $150—a big jump from the less than $100 I was initially paying, even with my military discount. Naturally, I was concerned about the hike.
Today, I approached Dameon in a kind and respectful manner, hoping to find a solution. He listened attentively, acknowledged the rising costs, and genuinely apologized. Then, he went above and beyond by exploring ways to help. He suggested we check out a smaller unit, which ended up being the perfect solution! By downgrading, I was able to significantly reduce my monthly fee to something much more manageable. I truly appreciate Dameon’s willingness to assist and his empathetic approach.
On top of that, the facility itself is always immaculate. My unit, and the property in general, has consistently been in pristine condition. It’s clean, well-maintained, and I’ve never had any issues with pests or unpleasant odors. The upkeep here is impeccable, and it shows that the team takes pride in their work.
To other customers: always remember to approach staff with kindness and respect. The people behind the desk, like Dameon, are there to help, but they don’t control everything. You never know how far a polite conversation can go, and in my case, it made all the difference.
Thank you again, Dameon, for your outstanding service and willingness to go the extra mile. You’re phenomenal!”