United States Postal Service
USPS,
Post Offices,
Shipping CentersHours:
2727 Mermaid Ave, Brooklyn NY 11224 Hours
About United States Postal Service
The United States Postal Service at 2727 Mermaid Ave offers reliable mail and package delivery services to residents and businesses. It is part of a national organization that delivers to every address across the country, managing over 30,000 retail locations and processing a significant portion of the world’s mail. The location provides walk-in passport services and is known for its friendly and professional staff. Reviews highlight the helpfulness and professionalism of the employees. One customer praised a staff member for excellent service, noting her professionalism, patience, and follow-up calls that confirmed package delivery. Despite some frustrations with inconsistent service in the past, this customer appreciated the staff's effort to resolve issues and deliver packages promptly, especially during busy holiday times. Another reviewer shared a positive experience with a supervisor who managed to locate a misdelivered package and held it for pickup, expressing gratitude for the helpful service. The staff at this location are often described as polite, courteous, and willing to offer additional services. Customers appreciate when staff are considerate and accommodating, especially when handling issues like missed or delayed deliveries. Some reviews mention the location’s decor, which features a Coney Island theme, and note that the store can be busy and not always open, so checking hours beforehand is advised. While the USPS has a mixed reputation, this branch is recognized for its staff’s professionalism, helpfulness, and efforts to improve customer experiences. Overall, it is a dependable post office that strives to serve its community with security, reliability, and care.
Most Recent Reviews
August 2025
They post office constantly refuses to deliver packages to my building even though they are provided with the code and Amazon doesn't have this issue. They always make me pick it up from the post office.
July 2025
They don’t come up to deliver packages in my building but I see that he does it at the new building across from mine went to post office a couple days after and my package wasn’t found 👎🏽👎🏽👎🏽
July 2025
Need more people on duty, grossly understaffed. Office needs a bright colors to uplift the interiors. Needs more services, e.g: copy machines, atm,etc.. more courteous, friendlier personnel, right now impolite, sloppy work habits.
More Comments(138)
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