United States Postal Service
USPS,
Post Offices ,
Shipping CentersHours:
2727 Mermaid Avenue, Brooklyn NY 11224 Hours
About United States Postal Service
The United States Postal Service at 2727 Mermaid Ave offers reliable mail and package delivery services to residents and businesses. It is part of a national organization that delivers to every address across the country, managing over 30,000 retail locations and processing a significant portion of the world’s mail. The location provides walk-in passport services and is known for its friendly and professional staff. Reviews highlight the helpfulness and professionalism of the employees. One customer praised a staff member for excellent service, noting her professionalism, patience, and follow-up calls that confirmed package delivery. Despite some frustrations with inconsistent service in the past, this customer appreciated the staff's effort to resolve issues and deliver packages promptly, especially during busy holiday times. Another reviewer shared a positive experience with a supervisor who managed to locate a misdelivered package and held it for pickup, expressing gratitude for the helpful service. The staff at this location are often described as polite, courteous, and willing to offer additional services. Customers appreciate when staff are considerate and accommodating, especially when handling issues like missed or delayed deliveries. Some reviews mention the location’s decor, which features a Coney Island theme, and note that the store can be busy and not always open, so checking hours beforehand is advised. While the USPS has a mixed reputation, this branch is recognized for its staff’s professionalism, helpfulness, and efforts to improve customer experiences. Overall, it is a dependable post office that strives to serve its community with security, reliability, and care.
Most Recent Reviews
September 2026
Straight to the point workers. Never had a problem in person here, even if the delivery had a hiccup.
July 2026
Terrible post office. The place is run-down, and one female employee was extremely rude and mean. She had a terrible attitude and acted like she didn’t want to help anyone. Avoid this location if you can.
April 2026
Stolen passport and social is Unnaceptable !! My package came ripped and missing documents. Thanks for the 2 week late mailing for nothing :/
More Comments(151)
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