FedEx OnSite is a shipping location known for its helpful staff and efficient service. Many customers appreciate the friendly and courteous assistance they receive, particularly when handling large packages. Reviews highlight the quick and hassle-free experience of dropping off prepaid boxes, with some customers noting that their needs were addressed promptly and professionally. However, there are concerns about the customer service at times, with reports of a lack of greeting and guidance upon entering the store. Some customers felt lost due to insufficient signage, which led to frustration. Additionally, feedback suggests that the store could benefit from more employees to handle customer traffic, as long wait times have been reported. Despite these issues, specific employees have been praised for their exceptional service, making a significant positive impact on customers' experiences. Overall, FedEx OnSite has potential for great service, with many customers expressing their willingness to return, especially when assisted by knowledgeable staff. The location offers ample parking, though cleanliness has been mentioned as an area for improvement.
