Firestone Complete Auto Care in Buffalo, NY has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs. Customers appreciate the friendly and professional staff who explain services clearly and provide reliable auto care. Some reviews highlight positive experiences, such as quick service, trust in the service advisors, and the ability to schedule appointments conveniently. However, there are concerns about unexpected and higher-than-expected charges, with one customer noting a significant increase in the bill without prior contact. Additionally, some customers have experienced longer wait times and discrepancies in vehicle inspections, with additional issues found after initial visits. Despite these concerns, many customers feel that Firestone provides good service and values their trust. Overall, Firestone Complete Auto Care offers comprehensive auto solutions and aims to keep vehicles running smoothly for their neighbors.
Called ahead of my appointment to get a total so I knew what my oil change and tire rotation would cost. Employee was very professional and sounded happy to help. In the past it always seemed like I was bothering a mechanic when asking for a price but that wasn't the case this time.
February 2026
Always trustworthy and helpful. Very knowledgeable staff and technicians. Friendly staff in the front of the house.
January 2026
had my snow tires put on and a front end alignment. i thought it was a little pricey. $320
