Firestone Complete Auto Care in Buffalo, NY has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs. Customers appreciate the friendly and professional staff who explain services clearly and provide reliable auto care. Some reviews highlight positive experiences, such as quick service, trust in the service advisors, and the ability to schedule appointments conveniently. However, there are concerns about unexpected and higher-than-expected charges, with one customer noting a significant increase in the bill without prior contact. Additionally, some customers have experienced longer wait times and discrepancies in vehicle inspections, with additional issues found after initial visits. Despite these concerns, many customers feel that Firestone provides good service and values their trust. Overall, Firestone Complete Auto Care offers comprehensive auto solutions and aims to keep vehicles running smoothly for their neighbors.
Brad always saves the day & is the best mechanic out there. They made a poor customer experience right and I am grateful for the female manager who helped me get me my car back this morning as well
August 2026
Very aware of all car repair needs and works very well with you about needs vs. recommendations! Highly recommend!
July 2026
Hannah was great to work with. She was very thorough with her explanation of what my car needed and the prices of everything. I loved how kind and positive she was.
