Hertz Car Rental - Buffalo - Buffalo Niagara International Airport (BUF)
Car RentalHours:
4200 Genesee St, Buffalo NY 14225 Hours
About Hertz Car Rental - Buffalo - Buffalo Niagara International Airport (BUF)
Hertz Car Rental at Buffalo Niagara International Airport offers a range of vehicles including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Many customers appreciate the excellent customer service provided by the staff, particularly the Branch Manager, who is known for her friendly demeanor and dedication to ensuring a positive experience. Despite some reviews mentioning issues with extra fees and vehicle cleanliness, the staff are noted for their efficiency in addressing concerns. Some customers experienced delays at the desk, wishing for a quicker process. While the pick-up process is generally smooth, there have been instances where vehicles were not as clean as expected, with some even having unpleasant odors. Overall, Hertz at BUF is regarded as a reliable choice for rental car needs, especially due to the helpfulness of the staff.
Most Recent Reviews
June 2026
No gold service when we arrived and had to go to the counter. You cannot select your car from the lot here.
June 2026
Booked a car and was told at midnight that they couldnt honor my reservation as they had no cars
June 2026
Called three times from Atlanta with no answer. Got a text from them saying they would hold my car for 8 hours because of delay. Get to the airport and all other counters are open and this one wasn’t. Called national customer assistance and got no one! Terrible absolutely terrible service! Never again!! Would NOT...
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